The Smart Nonprofit

Preface xix

Acknowledgments xxi

Part I Understanding and Using Artificial Intelligence 1

Chapter 1 Becoming a Smart Nonprofit 3

Introduction 3

Understanding Smart Tech 7

Becoming a Smart Nonprofit 10

A Real-World Smart Nonprofit 12

The Dangers of Automation 15

About This Book 17

Conclusion 18

Chapter 2 Leading Smart Nonprofits 21

Introduction 21

The Busyness Paradox 22

Creating Healthy Cultures 24

Smart Tech and Jobs 27

Leading through Resistance 29

Conclusion 35

Chapter 3 The Evolution of Smart Tech 39

Introduction 39

A Brief History 40

Digital Eras and Disruptive Technology 42

Accelerating into the Autonomous World 43

Key Aspects of the Autonomous World 44

AI4Good 47

Conclusion 52

Chapter 4 Staying Human-Centered 57

Introduction 57

Man vs. Machine 57

Co-botting 59

Human-Centered Design 62

Conclusion 67

Chapter 5 Data, Data, Data 69

Introduction 69

Big Data 70

Understanding Data Science 72

Data Planning for Your Organization 74

Third-Party Data Sets 75

Second-Party Data 76

Conclusion 80

Chapter 6 Ethical and Responsible Use 83

Introduction 83

Responsible Use 84

Rooting Out Embedded Bias 86

Digital Privacy 89

Creating Ethical Standards 95

Smart Tech and Governance 97

Conclusion 100

Part II The Smart Nonprofit Use-Case Examples and Management 105

Chapter 7 Ready, Set, Go 107

Introduction 107

Ready 108

Set 116

Go 119

Conclusion 123

Chapter 8 Automating Program Delivery 125

Introduction 125

Creating More Capacity 125

Overcoming Service Barriers 127

Crisis Intervention 130

Removing Barriers to Accessibility 131

Advocacy 132

Conclusion 134

Chapter 9 Fundraising 139

Introduction 139

The Leaky Boat Problem 139

Using Smart Tech for Relational Fundraising 143

The Future of Giving 148

Conclusion 149

Chapter 10 Automating the Back Office 153

Introduction 153

Human Resources 153

Workplace Well-Being and Automation 156

Financial Management 161

Improving Organization-wide Workflow 162

Editing, Customizing, and Reviewing Content 164

Project Management 164

Conclusion 165

Chapter 11 Smart Philanthropy 169

Introduction 169

Automating Donor Advising 170

Philanthropic Investment in the Use of Smart Tech for Social Good 173

Conclusion 176

Part III Where We Go From Here 179

Chapter 12 A Smarter Future 181

Introduction 181

The Future of Nonprofit Work 181

A Better Path Forward 182

Societal Changes 184

Conclusion 189

Glossary: The Vocabulary of Smart Tech 193

Resources/Bibliography 199

About the Authors 207

Index 209