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The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping : 10th Edition - Gerard Egan

The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping

10th Edition


Published: 1st January 2013
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Booktopia Comments

Australian Catholic University - North Sydney
Challenger Institute of Technology - Rockingham
Endeavour College of Natural Health
Flinders University
Illawarra Institute TAFE Wollongong
New England Institute TAFE Tamworth
Prime Learning
Think Education Group
Unitec Institute of Technology
University of Southern Queensland - Wide Bay
Waiariki Polytechnic

Product Description

Over the past 30 years, Egan's The Skilled Helper has taught thousands of students like you a proven, step-by-step counselling process that leads to increased confidence and competence. Internationally recognised for its successful problem-management and opportunity development approach to effective helping, the text emphasises the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. As you read, you'll also gain a feeling for the complexity inherent in any helping relationship. In this tenth edition, Egan now makes use of his version of the "common factors" approach, which gives new meaning and vitality to the book's themes, as well as to the use of the problem-management model to organise and give coherence to those themes.

New to this Edition

  • The tenth edition’s new approach revolves around Egan’s version of the “common factors” approach, which he calls the “ingredients of successful therapy.” These themes are explained in the totally redone first chapter and then permeate the rest of the book.

  • In order to reflect the adjustments to the book’s new approach, the book has been extensively reorganised and restructured, and most chapters have been rewritten for clarity and cohesion. Part I deals with the new approach, the importance of the helping relationship, and the values that drive the entire helping process. Part II focuses exclusively on the communication skills therapists need to engage in a collaborative outcome-focused dialogue with clients. Part III deals in detail with the problem-management and opportunity-development approach.

  • Egan’s new approach underscores the importance of the client-directed, outcome-informed (CDOI) movement in the helping professions. Thus, the book has a heightened emphasis on clients and all that they bring with them to the therapeutic encounter, as well as the importance of “keeping the client in the driver’s seat” throughout the helping process.

  • Egan’s version of what he refers to as the Standard Problem Management Model--which is found directly or indirectly in practically every form of therapy - now organises all the skills, methods, and themes of successful helping.

  • Egan has heightened the book’s focus on two-way feedback between client and helper, thus emphasising the importance of feedback as one of the key ingredients of successful therapy.

  • Effective decision making (and its shadow side) in therapy is now presented as one of the key ingredients of successful therapy. The role of decision making at the heart of problem management and opportunity development is explicated.

  • The problem-management process is presented as a valid treatment approach in itself. It is now presented, broadly speaking, as an experience-cognitive-behavioural-emotive approach to therapy and a tool of psychotherapy integration.

  • The essential uncertainties associated with human behaviour are named, and Egan shows that these require helping approaches that are both rigorous and flexible. Both client-focused rigor and client-focused flexibility in the use of models, methods, and skills permeate the book.

  • The book further promotes the concept of “personal culture” and names the beliefs-values-norms-ethics-morality package that underlies culture as one of the key ingredients of successful therapy. Diversity in all its forms takes precedence over any particular form of diversity, such as multicultural diversity. The personal culture of each individual client includes his or her incorporation and expression of ethnic and cultural themes together with all the other forms of diversity in his or her makeup. An N=1 research approach to evaluation of therapy provides rigor and respects the personal culture of each client.

  • The clinical use of research findings demonstrates that therapists do not have to choose between evidence-based practice and practice-based evidence. The problem-management process is used as a “browser” to find therapeutic methods that help clients manage problem situations more effectively.

  • This edition offers an increased focus on invitations to clients to engage in self-challenge. In addition, the concept of helper self-challenge is introduced; therapy is presented as a positive challenge in itself.

  • The impact of the “non-scientific character” of the belief-values-norms-ethics-morality package and its relationship to decision making is highlighted.

  • In order to keep the text and its coverage of key themes thoroughly up to date, the tenth edition features over 200 new citations sifted from hundreds of books and articles.

  • InfoTrac® Student Collections are specialised databases expertly drawn from the Gale Academic One library. Each InfoTrac® Student Collection enhances the student learning experience in the specific course area related to the product. These specialised databases allow access to hundreds of scholarly and popular publications - all reliable sources - including journals, encyclopedias, and academic reports. Learn more and access at: http://gocengage.com/infotrac.

About the Author

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organisational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counselling, business and organisation effectiveness, management development, leadership, the management of innovation and change, and organisation politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.



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Educational buzz


from Geelong, AU

About Me Casual Reader

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  • Easy To Read
  • Informative
  • Well Written


  • Not One For Entertainment

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  • Education
  • Reference

I got this book as a requirement for my course. It was very easy to understand and apply the skills discussed to activities I needed to complete. Not only did it have descriptions and theory but also examples of how it would be applied in the real world. While not a book for general entertainment, this was an excellent educational tool.


Worthwhile reading for nurses


from Lismore NSW

About Me Bookworm

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  • Informative
  • Well Written


    Best Uses

    • Reference

    Great reference for nursing students
    Helpful with assessment tasks

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    Preface to the Tenth Editionp. ix
    A Guide To the Tenth Editionp. xii
    Laying the Groundworkp. 1
    The Ingredients of Successful Helpingp. 3
    Formal and Informal Helpers: A Very Brief Historyp. 4
    What Helping Is Aboutp. 5
    The Ingredients of Successful Helpingp. 13
    Embracing and Befriending the Uncertainties Inherent in Helpingp. 29
    Moving from Smart to Wise: Managing the Shadow Side of Helpingp. 33
    The Helping; Relationship and the Values That Drive Itp. 36
    The Helping Relationshipp. 37
    The Values That Drive the Helping Relationshipp. 44
    Respect as the Foundation Valuep. 46
    Empathy as the Primary Orientation Valuep. 48
    Proactive Appreciation of Diversityp. 51
    Self-Responsibility as an Empowerment-Focused Valuep. 58
    A Bias for Action as an Outcome-Focused Valuep. 65
    Shadow-Side Realities in the Helping Relationshipp. 67
    The Therapeutic Dialogues Communication and Relationship-Building Skillsp. 69
    Empathic Presence: Tuning In and Listeningp. 71
    The Importance of Communication Skills in Helpingp. 72
    Dialogue-Focused Interactions with Clientsp. 73
    Visibly Tuning In: The Importance of Empathic Presencep. 74
    Active Listening: The Foundation of Understandingp. 80
    Listening to the Key Ingredients of Successful Therapyp. 97
    The Shadow Side of Listening: Forms of Distorted Listeningp. 100
    Empathic Responding: Working at Mutual Understandingp. 104
    Introduction to Responding Skills and the Importance of Empathic Relationshipsp. 105
    The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertivenessp. 109
    Responding with Empathyp. 112
    Becoming Competent and Confident in Responding with Empathy: Principles and Guidelinesp. 120
    Tactics for Responding with Empathyp. 127
    A Case: Mara, the Client and Carlos, the Helperp. 128
    The Shadow Side of Respondingp. 131
    The Art of Probing and Summarizingp. 135
    Nudgingp. 135
    The Art of Probingp. 136
    The Art of Summarizing: Providing Focus and Directionp. 149
    Mara and Carlos Revisitedp. 153
    The Shadow Side of Communication Skills: Essential, But Not Everythingp. 155
    Developing Proficiency in Communication Skillsp. 156
    Facilitating Client Self-Challenge: From New Perspectives to New Behaviorp. 158
    Self-Challenge: The Basic Conceptp. 159
    Inviting Clients to Challenge the Blind Spots at the Root of Dysfunctional Thinking, Emotional Expression, and Behaviorp. 171
    Specific Skills for Helping Clients Challenge Their Blind Spots and Move to New Perspectivesp. 175
    Helper Self-Challengep. 191
    Guidelines for Effective Invitations to Self-Challengep. 192
    The Challenges Related to Helping Clients Manage Reluctance and Resistancep. 199
    Guidelines for Helping Clients Move Beyond Reluctance and Resistancep. 204
    The Role of Negotiation in Challengep. 208
    The Shadow Side of Helpersp. 211
    The Skilled Helper Problem-Management and Opportunity-Development Approach to Helpingp. 215
    The Ingredients of Successful Therapy: A Reviewp. 216
    An Introduction to the Problem-Management Processp. 219
    An Overview of the Stages of Problem Managementp. 222
    Flexibility in the Use of the Problem-Management Processp. 224
    Stages of Change and Client Readiness for Changep. 227
    Integrative Eclecticism: The Ongoing Search for Best Practicep. 229
    "How Are We Doing?"-Ongoing Evaluation of the Helping Processp. 231
    Understanding and Dealing with the Shadow Side of Helping Modelsp. 232
    Stage I-A: Help Clients Tell Their Storiesp. 236
    A Brief Introduction to Stage Ip. 237
    Task I-A: Help Clients Tell Their Storiesp. 239
    Guidelines for Helping Clients Tell Their Storiesp. 241
    Help Clients Move into Action Right from the Beginningp. 255
    Stage I: Task I-B: The Real Story Task I-C: The Right Storyp. 259
    Task I-B: The Real Storyp. 260
    Mara and Carlos in I-Bp. 261
    Help Clients Challenge Themselves to Participate as Fully as Possible in the Helping Processp. 262
    Immediacy: Dealing with Issues in the Helping Relationship Itselfp. 266
    The Wider Use of I-B: Rising to the Challengep. 269
    Task I-C: The Right Storyp. 270
    Help Clients Work on Issues That Will Add Value to Their Livesp. 270
    Principles for Helping Clients Work on Issues That Make a Differencep. 271
    The Wider Use of I-C: Making the Right Choicesp. 279
    Stage II: Designing Problem-Managing Goals Task II-A: Possibilities for a Better Futurep. 282
    An Introduction to Stage IIp. 283
    The Role of Hope in Therapyp. 286
    Task II-A: Help Clients Discover Possibilities for a Better Futurep. 288
    Skills for Identifying Possibilities for a Better Futurep. 289
    Cases Featuring Possibilities for a Better Futurep. 299
    Stage II: Task II-B: Goals, Outcomes, Impact Task II-C: Commitmentp. 303
    The Power of Goal Settingp. 304
    Task II-B: Goals, Outcomes, Impact: Help Clients Move from Possibilities to Choicesp. 306
    Flexible Guidelines in Helping Clients Set Goal for Themselvesp. 308
    What Kind of Change Do Clients Need and How Much?p. 320
    Emerging Goalsp. 326
    Task II-C: Help Clients Commit Themselves-"What Am I Willing to Pay for What I Want?"p. 327
    Help Clients Commit Themselves to a Better Futurep. 328
    Great Expectations: Encourage Client Self-Efficacy-"I Can, I Will"p. 333
    Stage II and Actionp. 337
    The Shadow Side of Goal Settingp. 339
    Stage III: Planning the Way Forwardp. 342
    The Three Tasks of Stage IIIp. 343
    Mara and Carlos Revisited: Mara's Goalsp. 344
    Task III-A: Help Clients Develop Strategies for Accomplishing Their Goalsp. 346
    Principles for Helping Clients Discover Viable Strategies for Accomplishing Goalsp. 346
    Task III-B: Help Clients Choose Best-Fit Strategiesp. 352
    Bud's Amazing Odysseyp. 352
    Criteria for Choosing Goal-Accomplishing Strategiesp. 353
    A Balance-Sheet Method for Choosing Strategiesp. 357
    Help Clients Link Best-Fit Strategies to Actionp. 358
    The Shadow Side of Selecting Strategiesp. 359
    Task III-C: Help Clients Formulate Viable Plansp. 361
    Shaping the Plan: Two Casesp. 364
    Principles for Humanizing the Mechanics of Constructive Changep. 366
    Ready-Made Action Programsp. 370
    Implementation: Making It All Happenp. 373
    Introduction to Implementationp. 374
    Mara Moves into Actionp. 375
    Help Clients Move from Planning to Action: Principles of Effective Implementationp. 377
    Social Support and the Importance of Challengep. 386
    The Shadow Side of Implementing Changep. 391
    Resilience: People's Ability to Hold Themselves Together, Bounce Back, and Growp. 396
    Getting Along Without a Helper: A Striking Casep. 401
    Choosing Not to Changep. 402
    Revisiting the Key Ingredients of Successful Therapyp. 403
    Referencesp. 405
    Name Indexp. 450
    Subject Indexp. 456
    Table of Contents provided by Ingram. All Rights Reserved.

    ISBN: 9781285065717
    ISBN-10: 1285065719
    Series: Hse 123 Interviewing Techniques
    Audience: Tertiary; University or College
    Format: Hardcover
    Language: English
    Number Of Pages: 480
    Published: 1st January 2013
    Publisher: Cengage Learning, Inc
    Country of Publication: US
    Dimensions (cm): 23.4 x 16.5  x 2.3
    Weight (kg): 0.79
    Edition Number: 10
    Edition Type: Revised