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The Race Without a Finish Line : America's Quest for Total Quality - Warren H. Schmidt

The Race Without a Finish Line

America's Quest for Total Quality

Hardcover

Published: 13th October 1992
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Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

"An excellent primer on the most important subject for American business in the 1900's--training its people." --James Flannigan, Business columnist, Los Angeles Times

Preface
The Authors
The Race for Quality: Starting Points and Participantsp. 1
The Roots of the TQM Movementp. 3
The Basics of TQMp. 33
Using TQM in a Public Sector Settingp. 57
Where TQM Will Work (and Where It Won't)p. 87
Entering the Race: Strategies That Workp. 115
Planning for Change: Developing the Requirementsp. 117
Leadership and Commitment: Laying the Foundationp. 148
Strategy No. 1: Establish Supportive Organizational Roles and Structuresp. 168
Strategy No. 2: Use the Right Tools and Processesp. 195
Strategy No. 3: Implement Long-Term Educational Programsp. 233
Strategy No. 4: Create Meaningful Recognition and Reward Systemsp. 252
Strategy No. 5: Encourage Complete and Regular Communicationp. 266
Breaking Out of the Pack: Building on Others' Experiencep. 283
Auditing the Process: The Baldrige and President's Awardsp. 285
Sharing the Experience: Comments and Reflections from the Award Winnersp. 305
Striving for Quality: Rewards Without Endp. 329
Resource A: Glossary of TQM Termsp. 345
Resource B: Directory of TQM Centers and Organizationsp. 355
Resource C: Annotated Bibliography of TQM Publicationsp. 361
Referencesp. 371
Indexp. 381
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781555424626
ISBN-10: 1555424627
Series: Jossey-Bass Management
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 402
Published: 13th October 1992
Publisher: JOSSEY BASS
Country of Publication: US
Dimensions (cm): 23.85 x 16.1  x 3.37
Weight (kg): 0.74
Edition Number: 1