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The Quality Improvement Handbook : Team Guide to Tools and Techniques - Roger Swanson

The Quality Improvement Handbook

Team Guide to Tools and Techniques

Hardcover Published: 1st May 2005
ISBN: 9781884015595
Number Of Pages: 288

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The Quality Improvement Handbook:
Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.

The Author
Introductionp. 1
Work as a Processp. 11
Measures of Effectivenessp. 23
Quality Improvement Modelp. 31
Idea Generationp. 53
Consensusp. 61
Process Definitionp. 81
Collecting Datap. 103
Analyzing Cause and Effectp. 117
Analyzing and Displaying Datap. 125
Planning Toolsp. 179
Meeting Management Toolsp. 197
Benchmarkingp. 203
Questionnairesp. 223
Video One Case Studyp. 229
Appendix A: Glossaryp. 243
Appendix B: References and Resourcesp. 255
Indexp. 259
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781884015595
ISBN-10: 188401559X
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 288
Published: 1st May 2005
Publisher: ST LUCIE PR
Country of Publication: US
Dimensions (cm): 26.67 x 19.05  x 2.54
Weight (kg): 0.84
Edition Number: 1