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In an economy where knowledge is power, no one can expect to succeed without the ability to solve problems-to gather information, weigh options, make decisions, and take effective action. Drawing from his practical expertise in information management, Chris Hoenig offers a hands-on guide to the art and science of problem solving-featuring examples of successful problem solvers such as Colin Powell and Lou Gerstner, and leading organizations as diverse as VISA, the Orpheus Chamber Orchestra, and NASA. Using a wide variety of diagnostics, self-assessment tools, and other interactive elements, Hoenig helps you identify your own problem-solving profile and navigate the six dimensions of the problem-solving journey, from "creating the mindset" to "delivering the results." For executives and entrepreneurs, front-line supervisors and project leaders, "The Problem Solving Journey" will be an indispensable resource.
| Preface | p. xi |
| Acknowledgements | p. xv |
| Introduction the Spirit of the Journey | p. xvii |
| Generate the Mindset | p. 0 |
| Turn Problems into Opportunities: From Doubt to Possibility | p. 8 |
| Commit to the Summit: From Possibility to Commitment | p. 14 |
| Create Strength Out of Vulnerability: From Commitment to Confidence | p. 19 |
| Have It Both Ways: From Confidence to Determination | p. 24 |
| Transcend Limits: From Determination to Innovation | p. 28 |
| Characteristics of an Innovator | p. 32 |
| Know the Territory | p. 35 |
| Know What and How to Know: From Ignorance to Information | p. 44 |
| Spot the Patterns: From Information to Focus | p. 51 |
| Assess the Players and Stakes: From Focus to Interests | p. 57 |
| See the Whole, but Get to the Heart: From Interests to Understanding | p. 62 |
| Learn to Learn: From Understanding to Learning | p. 68 |
| Characteristics of a Discoverer | p. 73 |
| Build the Relationships | p. 77 |
| Conversation is King: From Isolation to Communication | p. 88 |
| Give and Take: From Communication to Relationships | p. 94 |
| Develop Yourself Through Others: From Relationships to a Core Team | p. 99 |
| Cultivate a Network: From a Core Team to a Network | p. 104 |
| All for One and One for All: From a Network to a Living Community | p. 109 |
| Characteristics of a Communicator | p. 114 |
| Manage the Journeys | p. 117 |
| Solve the Right Problems at the Right Time: From Disorientation to Selection | p. 127 |
| Choose Where to Go and How to Get There: From Selection to Direction | p. 134 |
| Define Success: From Direction to Defining Success | p. 140 |
| Plan for Chance: From Defining Success to Planning | p. 145 |
| Lead the Way: From Planning to Leadership | p. 149 |
| Characteristics of a Playmaker | p. 153 |
| Create the Solutions | p. 157 |
| Find the Right People for the Right Work: From a Void to a Team | p. 167 |
| Get the Tools to Do the Job: From a Team to Capability | p. 172 |
| Target and Conserve Scarce Resources: From Capability to Resources | p. 177 |
| Get the Right Information to the Right People: From Resources to Intelligence | p. 181 |
| Design Solutions That Evolve: From Intelligence to Evolution | p. 186 |
| Shift the Balance of Power: From Evolution to Power | p. 190 |
| Characteristics of a Creator | p. 196 |
| Deliver the Results | p. 201 |
| Simplify and Specify: From Drift to Action | p. 211 |
| Set the Pace, and Pilot a Course: From Action to Rhythm | p. 216 |
| Make the Right Decisions at the Right Time: From Rhythm to Momentum | p. 220 |
| Optimize Risk and Return: From Momentum to Value | p. 225 |
| Fail Small and Early to Win Big Later: From Value to Scale | p. 231 |
| Maintain an Edge: From Scale to Advantage | p. 237 |
| Characteristics of a Performer | p. 241 |
| The Guide to the Guide | p. 244 |
| Sources | p. 265 |
| List of Figures | p. 277 |
| Index | p. 279 |
| Table of Contents provided by Publisher. All Rights Reserved. |
ISBN: 9780738202808
ISBN-10: 0738202800
Audience:
Professional
Format:
Paperback
Language:
English
Number Of Pages: 320
Published: 27th October 2000
Country of Publication: US
Dimensions (cm): 23.24 x 15.65
x 1.75
Weight (kg): 0.45
Edition Number: 1
