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The Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home - Gary Harper

The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home

Paperback

Published: 1st September 2004
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RRP $34.99
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Published: 1st September 2004
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The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. "The Joy of Conflict Resolution" helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

Victims, Villains, and Heroes
Lessons from the Sandbox
Just Like the Movies
Welcome to Turm-Oil Inc
The Assumption Iceberg
The Wobbly Stool of Conflict
The Perils of Anger Mountain
Beware the Conflict Gremlins
The Power of Listening
Spinning The Straw of Defensiveness
Escaping The Trap of Positions
Probing The Depths of Conflict
Standing Up For Ourselves (Without Knocking The Other Person Down)
The Road to Resolution
Tips for the Traveller
Index
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780865715158
ISBN-10: 0865715157
Audience: General
Format: Paperback
Language: English
Number Of Pages: 208
Published: 1st September 2004
Publisher: New Society Publishers
Country of Publication: US
Dimensions (cm): 22.23 x 15.24  x 1.91
Weight (kg): 0.32