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The International Hospitality Business : Management and Operations - Lawrence Yu

The International Hospitality Business

Management and Operations

Hardcover Published: 1st July 1999
ISBN: 9780789005595
Number Of Pages: 422

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International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager. Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by:
understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry
exploring the complex issues faced by hospitality managers when they are assigned to work overseas
gaining insight into international hospitality firms'policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management
recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial rolesWith The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.

Prefacep. xiii
Acknowledgmentsp. xv
An Overview of the International Hospitality Industryp. 1
The Hospitality Industry As an International Businessp. 3
Learning Objectivesp. 3
Introductionp. 3
International Businessp. 4
Shift Toward Service Industryp. 5
The Hospitality Industry As a Service Exportp. 6
Service Industry Earningsp. 8
International Travel and Hospitalityp. 8
Motivations for Global Expansionp. 18
Summaryp. 21
Study Questionsp. 22
Case Study: Europ Disney Resortp. 23
The Geography of International Hospitality Developmentp. 27
Learning Objectivesp. 27
Introductionp. 27
Geographic Location and World Timep. 28
Absolute Location and Relative Locationp. 30
World Regionsp. 31
World Regional Travel and Hospitality Patternsp. 32
The Most Internationalized Hotel Companiesp. 36
Major International Food Service Companiesp. 42
Regional Expansion and Competitionp. 43
Summaryp. 48
Study Questionsp. 50
Case Study: McDonald's Global Expansion Formulap. 51
Differences in Cultural, Political, and Economic Systemsp. 55
Cultural Environmentp. 57
Learning Objectivesp. 57
Introductionp. 57
Defining Culturep. 58
Cultural Values and Normsp. 59
Cultural Values and Their Influence on Managementp. 60
Cross-Cultural Communicationsp. 68
Cultural Generalizationp. 75
Learning Culturep. 75
Summaryp. 76
Study Questionsp. 77
Case Study: Cultural Diversity at Nikko Hotels Internationalp. 78
Political Systemsp. 83
Learning Objectivesp. 83
Introductionp. 83
Differences in Political Systemsp. 84
International Relations Among National Governmentsp. 89
National Tourism Policyp. 91
Politics and Business Ethicsp. 96
Nationalismp. 97
Political Risk Assessmentp. 99
Summaryp. 103
Study Questionsp. 104
Case Study: Sonesta International Hotels--Responding to a Crisisp. 106
Economic Systemsp. 111
Learning Objectivesp. 111
Introductionp. 111
Different Economic Systemsp. 112
Level of Economic Developmentp. 117
Useful Economic Datap. 119
Assessing Economic Riskp. 121
Economic Dimension of Tourism and Hospitalityp. 122
Economic Policies on Hospitality Developmentp. 126
Summaryp. 126
Study Questionsp. 128
Case Study: The Change of Government Policy on Expatriate Hotel Managers in Indonesiap. 129
Organizational Structures and Development Strategiesp. 133
Market Entry Choice and Organizational Developmentp. 135
Learning Objectivesp. 135
Introductionp. 136
Market Entry Choicesp. 136
Hospitality Organizational Structuresp. 152
Summaryp. 155
Study Questionsp. 156
Case Study: Franchising--A Market Entry Choice Used by Choice Hotels International in the Early 1990sp. 157
Hotel Development and Designp. 161
Learning Objectivesp. 161
Introductionp. 161
Hotel Development Planp. 162
Infrastructure Developmentp. 165
Hotel Designp. 170
Hotel Constructionp. 172
The Trend of Ecoresort Developmentp. 178
Summaryp. 181
Study Questionsp. 182
Case Study: Ecoresorts--Dollars, Sense, and Environmentp. 184
Hospitality Management Functionsp. 191
Legal Environmentp. 193
Learning Objectivesp. 193
Introductionp. 193
Major Legal Systemsp. 194
International Laws and Organizationsp. 201
Case Study: The Use of the Conrad Hilton Namep. 204
International Dispute Resolutionp. 209
Summaryp. 210
Study Questionsp. 211
Case Study: Raymond Dayan v. McDonald's Corporationp. 212
Financial Managementp. 215
Learning Objectivesp. 215
Introductionp. 215
The Foreign Exchange Marketp. 216
Other Foreign Exchange Contractsp. 218
Currency Convertibilityp. 221
Foreign Exchange Restrictions by Governmentp. 221
International Financial Marketsp. 223
Foreign Exchange Exposuresp. 227
Managing Foreign Exchange Riskp. 230
Capital Budgetingp. 231
Summaryp. 236
Study Questionsp. 237
Case Study: The Impact of Rupiah Devaluation on International Hotel Operations in Indonesiap. 238
International Accounting and Taxationp. 243
Learning Objectivesp. 243
Introductionp. 243
International Accountingp. 244
General Accounting Modelsp. 245
Harmonization of Accounting Standardsp. 248
Accounting for Foreign Currency Transactionsp. 249
Determination of Appropriate Translation Methodp. 254
International Taxationp. 255
Territorial Principle Versus Worldwide Principlep. 255
Types of Taxesp. 256
Relief for Tax Liabilitiesp. 257
U.S. Laws on International Taxationp. 259
International Tax Planningp. 261
Summaryp. 261
Study Questionsp. 263
Case Study: Can You Judge Your Operation from the Book?p. 264
Human Resource Managementp. 269
Learning Objectivesp. 269
Introductionp. 269
Cultural Orientationsp. 270
Recruitmentp. 272
Selectionp. 276
Trainingp. 278
Motivationp. 281
Performance Appraisalp. 283
Expatriate Manager Compensationp. 285
Employee Payp. 288
Management and Labor Unionsp. 290
Employment Terminationp. 291
Summaryp. 291
Study Questionsp. 293
Case Study: In Moscow, Business Begins with Basic Trainingp. 294
International Hospitality Marketingp. 299
Learning Objectivesp. 299
Introductionp. 299
Strategic Marketing Planningp. 300
International Management Information Systemp. 301
The Hospitality Marketing Mixp. 301
Distribution Strategyp. 303
Communication Strategyp. 307
Pricing Strategyp. 314
Summaryp. 317
Study Questionsp. 318
Case Study: Marketing Plan for Developing Courtyard by Marriott in Chinap. 319
Religion and Food Service Managementp. 325
Learning Objectivesp. 325
Introductionp. 325
Religious Influence on Dietp. 326
Regional Cuisine at Hotel Restaurantsp. 334
Types of Food Servicep. 335
Product Sourcingp. 337
Menu Modificationp. 338
Other Development and Operational Aspectsp. 339
Service and Dining Etiquettep. 340
Summaryp. 342
Study Questionsp. 343
Case Study: U.S. Food Service Companies in Canadap. 344
Future Development and Career Opportunitiesp. 351
Prospects and Opportunitiesp. 353
Learning Objectivesp. 353
Introductionp. 353
World Tourism in the Twenty-First Centuryp. 354
Forces Shaping the Hotel Industry's Futurep. 356
Food Service Expansionp. 362
The Global Hospitality Managerp. 364
Going Internationalp. 366
Summaryp. 366
Study Questionsp. 369
Case Study: Middle East Momentump. 370
Notesp. 375
Indexp. 393
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780789005595
ISBN-10: 078900559X
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 422
Published: 1st July 1999
Country of Publication: US
Dimensions (cm): 21.59 x 15.24  x 3.18
Weight (kg): 0.86
Edition Number: 1