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The Human Side of Reference and Information Services in Academic Libraries : Adding Value in the Digital World - Lesley Farmer

The Human Side of Reference and Information Services in Academic Libraries

Adding Value in the Digital World

By: Lesley Farmer (Editor)

Paperback Published: 14th February 2007
ISBN: 9781843342571
Number Of Pages: 160

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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

  • Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)
  • Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues
  • Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Technology impact on information needs and behaviours of the academic communityp. 1
Technology impact on reference and information services staffingp. 19
Technology impact on reference resourcesp. 33
Technology impact on packaging reference and informationp. 49
Technology impact on physical access to reference and information servicesp. 73
Technology impact on intellectual access for reference and information servicesp. 83
Technology impact on evaluating reference and information servicesp. 99
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781843342571
ISBN-10: 184334257X
Series: Chandos Information Professional
Audience: General
Format: Paperback
Language: English
Number Of Pages: 160
Published: 14th February 2007
Publisher: Woodhead Publishing Ltd
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6  x 0.86
Weight (kg): 0.23