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The Hidden Power of Social Networks : Understanding How Work Really Gets Done in Organizations - Rob Cross

The Hidden Power of Social Networks

Understanding How Work Really Gets Done in Organizations

Hardcover Published: 1st April 2004
ISBN: 9781591392705
Number Of Pages: 240

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In today's global, knowledge-driven economy, managers are increasingly charged with overseeing networks of employees who are spread around the world. While companies have spent millions on initiatives and technologies aimed at improving communication and streamlining operations - and formal "org charts" state in black and white who reports to whom and who is responsible for what - the truth is most managers have little understanding of how employees really communicate, connect, and collaborate to get work done. But Rob Cross and Andrew Parker argue that ignoring these critical social networks within organizations is leading to huge missed opportunities to improve learning, innovation, and organizational performance. In The Hidden Power of Social Networks, Cross and Parker, experts in "social network analysis" - a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization. They use vivid examples to show how can identify simple, easy, inexpensive ways - from identifying key communicators to eliminating information "bottlenecks" to improving organizational processes and leadership practices - to maximize and leverage these social networks for success.

Prefacep. vii
Acknowledgmentsp. xi
How Work Really Gets Done in Organizations
The Hidden Power of Social Networksp. 3
Across the Great Divide: Finding and Fixing Critical Disconnects in Organizationsp. 15
Knowing What We Know: Developing a Sense-and-Respond Organizational Capabilityp. 31
Charged Up: Creating Energy in Organizationsp. 49
How Managers Manage Social Networks
Pinpointing the Problem: Understanding How Individuals Affect a Networkp. 69
Building Bridges: Initiating, Developing, and Maintaining Networksp. 91
Breaking the Mold: Aligning Organizational Context to Support Social Networksp. 111
Uncharted Territory: The Future and Challenges of Networks in Organizationsp. 131
Conducting and Interpreting a Social Network Analysisp. 143
Tools for Promoting Network Connectivityp. 167
Notesp. 189
Bibliographyp. 197
Indexp. 205
About the Authorsp. 213
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9781591392705
ISBN-10: 1591392705
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 240
Published: 1st April 2004
Publisher: Harvard Business Review Press
Country of Publication: US
Dimensions (cm): 27.94 x 15.24  x 2.54
Weight (kg): 0.52