The Healing Manager

How to Build Quality Relationships and Productive Cultures At Work

By: William Lundin, Kathleen Lundin

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Hardcover | 1 January 1993

At a Glance

Hardcover
256 Pages

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0.1 x 0.1 x 0.1

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This book aims to fill the gap between Total Quality Management theory and practice by tackling the real issues relationships and emotions in the workplace. Here is a ground breaking - and long overdue - examination of the importance of emotions at work and how they affect a company's productivity. This is the ignored factor, say the authors, that explains why so many quality management programmes fail to produce results. This book describes the efforts of "the healing manager", the leader - whether CEO, first-line supervisor, or hourly employee - who helps others grow emotionally and intellectually, and who cultivates trusting relationships on the job. While caring about an employee's emotional well-being may not be part of a manager's job description, The Healing Manager demonstrates how it is the real secret to creating quality products and services. In companies where managers try to get things done through yelling, anger, and manipulation, employees carry around their hurt for years, but when managers learn to manage through concern, trust, and caring, the results show up on the bottom line in more productivity and better quality. To help managers implement their far-reaching prescriptions for a healthy workplace, the authors provide separate chapters and exercises on the basic emotional issues managers face: mastering anger, expressing affection, developing trust, helping people grow, resolving conflict, and reinforcing new values.

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Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management

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Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management

Preface
Acknowledgments
The Authors
Prologue	p. 1
Telling the Truth and Talking Straight	p. 7
Human Values in the Workplace	p. 11
The Healing Manager	p. 17
How It Feels to Be an Employee	p. 21
How We Learn to Make Mistakes	p. 37
People Set Our Agendas	p. 61
Total Quality Relationships (TQR)	p. 67
Miracles in the Workplace	p. 79
Enriching Environments	p. 93
Women in the Workplace	p. 105
Becoming a Healing Manager	p. 113
Anger	p. 121
Affection	p. 129
Trust	p. 141
Helping Others Grow	p. 151
Caring I	p. 159
Caring II	p. 167
Mistakes	p. 175
Conflict	p. 185
Living the New Values	p. 195
Working with Employee Groups	p. 203
Sustaining Total Quality Relationships	p. 213
The Sun Must Shine All Over the Company	p. 215
True Empowerment	p. 225
Make Change Your Friend	p. 233
Index	p. 241
Table of Contents provided by Blackwell. All Rights Reserved.

The Healing Manager

How to Build Quality Relationships and Productive Cultures At Work

At a Glance

Hardcover

Shipping

How to return your order

Defective items

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