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The Future Of Staff Groups : BERRETT-KOEHLER - JOEL P. HENNING

The Future Of Staff Groups


Hardcover Published: 1st January 1997
ISBN: 9781576750254
Number Of Pages: 200

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This text is one of the first to recognize staff groups as ignored and overlooked power brokers in organizations, and it states how both the staff groups and their clients need to change their attitudes and their methods if the staff groups are to work to full effect for the organization's benefit. The book takes and explicit stance on the development of managers and organizations. The basic argument is that corporations will build their competance to compete by broadly distibuting power throughout the organization. Power is literacy about the business, the right to grant exceptions to customers, access to resources, broad competancy to do the work and accountability for the whole of the organization. It states that organizational capacity is built by building the capacity of every individual through the distribution of this power, and that it is the job of staff groups to use their expertise to contribute to this end.

Part 1 Intention and theory: the jarring reality; a business at risk; making an offer; a promise and a guarantee; taking a stance; optimism, hope, and goodwill. Part 2 Application - translating intention into conversations: introducing relevance, timeliness, and fit; the core technologies of service; the path of commitment.

ISBN: 9781576750254
ISBN-10: 1576750256
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 200
Published: 1st January 1997
Country of Publication: US
Dimensions (cm): 24.2 x 15.2  x 1.91
Weight (kg): 0.44