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The EQ Difference : A Powerful Plan For Putting Emotional Intelligence ToWork - Adele Lynn

The EQ Difference

A Powerful Plan For Putting Emotional Intelligence ToWork

Paperback

Published: 11th November 2004
For Ages: 17+ years old
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Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention - all keys to stronger bottom line results.

Preface: Your Inner Bird Dogp. v
Acknowledgmentsp. ix
Emotions: The Fuel of Life
The Connection Among Behavior, Feelings, and Performancep. 3
The Mystery of Human Behaviorp. 14
The Way We are Wiredp. 22
Emotions: What are They?p. 28
Rewiring for Greater Performance and to Live Our Intentionsp. 34
The Five Areas of Emotional Intelligencep. 39
Training Your Self-Coach
The Doorway to Emotional Intelligencep. 45
Step 1: Observep. 50
Step 2: Interpretp. 79
Step 3: Pausep. 99
Step 4: Directp. 105
Step 5: Reflectp. 140
Step 6: Celebratep. 151
Step 7: Repeatp. 160
Five Areas of Emotional Intelligence at Work
Self-Awareness and Self-Control at Workp. 165
Empathy at Workp. 185
Social Expertness at Workp. 197
Personal Influence at Workp. 213
Mastery of Purpose and Vision at Workp. 230
Bibliographyp. 251
Letter to Readersp. 253
Indexp. 255
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780814408445
ISBN-10: 0814408443
Series: UK Professional Business Management / Business
Audience: General
For Ages: 17+ years old
For Grades: 12+
Format: Paperback
Language: English
Number Of Pages: 224
Published: 11th November 2004
Publisher: Amacom
Country of Publication: US
Dimensions (cm): 23.0 x 15.0  x 2.0
Weight (kg): 0.44
Edition Number: 1