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Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work.
The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives.
Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention - all keys to stronger bottom line results.
About the Author
Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers , The Emotional Intelligence Activity Book and The EQ Difference.
Preface: Your Inner Bird Dog
Emotions: The Fuel of Life
The Connection Among Behavior, Feelings, and Performance
The Mystery of Human Behavior
The Way We are Wired
Emotions: What are They?
Rewiring for Greater Performance and to Live Our Intentions
The Five Areas of Emotional Intelligence
Training Your Self-Coach
The Doorway to Emotional Intelligence
Step 1: Observe
Step 2: Interpret
Step 3: Pause
Step 4: Direct
Step 5: Reflect
Step 6: Celebrate
Step 7: Repeat
Five Areas of Emotional Intelligence at Work
Self-Awareness and Self-Control at Work
Empathy at Work
Social Expertness at Work
Personal Influence at Work
Mastery of Purpose and Vision at Work
Letter to Readers
Table of Contents provided by Ingram. All Rights Reserved.
ISBN: 9780814408445 ISBN-10: 0814408443 Series: UK Professional Business Management / Business Audience:
For Ages: 17+ years old For Grades: 12+ Format:
Number Of Pages: 224 Published: 22nd February 2019 Publisher: AMER MANAGEMENT ASSN INC Country of Publication: US Dimensions (cm): 23.2 x 15.5
Weight (kg): 0.3
Edition Number: 1