The Difficult Parent will give any educational professional the nuts-and-bolts approach to dealing effectively with parental aggression. It is a book based on the author's extensive and nationwide research and on the application of the RAID approach. It features scenarios depicting confrontational situations experienced by various school personnel and interviews with educators who have successfully used the RAID approach to dealing with aggressive, confrontational parents. It offers simple, yet effective, resources to assist school administrators in such situations. The Difficult Parent focuses on strategies for handling parental aggression using a four-step approach: Recognizing the potential for a volatile encounter, Assessing your ability to emotionally handle the situation, Identifying your advantages, and Diffusing the parent's Aggressiveness during the initial approach and greeting (RAID). It is written in three parts to address the importance of communication and the difficulties aggressive individuals presents.
"Clearly directed toward solutions, rather than perpetuating the `blame game.' I highly recommend it. Nice job!" -- Susan M. Nakaba, Associate Principal
"The manner in which information is presented is clear, concise, and easy to follow. The common sense approach is excellent." -- Edward Chevalier, Principal
"This is a very impressive book--a must-read for new administrators and a great book club read for any administrator group." -- Larry Birdsell, Principal
AcknowledgementsAbout the AuthorIntroductionPart I: Parental Aggression Towards School Personnel1. A Genuine Concern for School Personnel Are Confrontational Parents a Pertinent Issue? How Often Does Parental Aggression Occur? Do Employees Have to Tolerate Parental Aggression? Could Parental Aggression Affect Me? Why Does the Topic of Parental Aggression Seem Obscure? What Makes Parental Aggression a Unique Issue? Questions for Discussion2. The Reactive Nature of Education The Effects of Reactivity Is a Proactive Approach Necessary? Why Does This Feel Funny? Why Do Parents Become Hostile? Questions for Discussion3. Confrontational Parents and Your Colleagues School Administrators Teachers Guidance Counselors School Social Workers School Health Personnel Office Personnel School Psychologists Other School Personnel Questions for DiscussionPart II: An Approach to Address Parental Aggression4. The RAID Approach What Have We Established So Far? Seven Frequently Asked Questions Regarding the RAID Approach Just Common Sense A Schoolwide Approach to Parental Aggression Brevity and Simplicity Questions for Discussion5. RAID Step One: Recognizing the Potential for a Volatile Encounter To Meet or Not to Meet When is it Too Risky to Meet With a Parent? How Do You Say No? The "Guilts" Step One in Motion Step One Summary Step One Checklist Questions for Discussion6. RAID Step Two: Assessing Your Ability to Emotionally Handle the Situation What Types of Issues Affect Our Emotions and Disposition? Face Number Four Early-Warning Colleagues "I'll be Back" Step Two Summary Step Two Checklist Questions for Discussion 7. RAID Step Three: Identifying Your Advantages Advantages: What's Available? Workforce Advantages Environmental Advantages Step Three Summary Step Three Checklist Questions for Discussion8. RAID Step Four: Diffusing Anger During the Initial Approach and Greeting Observing the Parent Approaching the Parent Greeting the Parent Setting Parameters Step Four Summary Step Four Checklist Questions for Discussion 9. Putting the RAID Approach to Work Case #1: Mrs. Winslow Case #2: Mrs. Cananski Summary Questions for Discussion Part III: Issues, Questions, and Installation10. The Worst-Case Scenario ... and After After the Confrontation I Gotta Unload: The Importance of Debriefing Summary Questions for Discussion11. Four Great Questions What If a Parent Becomes Aggressive and a Student Is in the Vicinity? What If a Parent Confronts a Staff Member Off Campus? Which Staff Member Plays the Most Important Role in the RAID Approach? How Do You Handle a Parent When He or She Returns to the School? Questions for DiscussionResource A: Traumatic Stress Reactions QuestionnaireReferencesFacilitator's GuideWho Should Use This Guide?Who Should Receive a "RAID Approach" In-Service?When Should The RAID Approach Be Installed?How This Guide Is OrganizedWhat Materials Are Necessary? Materials for Facilitators Materials for ParticipantsModule One Task One: Introduce the Issue of Parental Aggression Task Two: Identification of Previous Staff Interactions With Aggressive Parents Task Three: Identify the Possible Effects of Parental Aggression on School Personnel Task Four: Establish the Value of a Multidisciplinary Approach to Parental AggressionModule Two Task One: Introduce the RAID Approach Task Two: Explain Step One: Recognizing the Potential for a Volatile Encounter Task Three: Explain Step Two: Assessing Your Ability to Emotionally Handle the Situation Task Four: Explain Step Three: Identifying Your Advantages Task Five: Explain Step Four: Diffusing Parent Anger During the Initial Approach and GreetingModule Three Task One: Solicit Feedback Regarding the RAID Approach Task Two: Identify Roles and Responsibilities Task Three: Discuss Worst-Case Scenarios Task Four: Establish a Debriefing MechanismOverhead #1Overhead #2Overhead #3Overhead #4Overhead #5Overhead #6Overhead #7Overhead #8Overhead #9Index
Series: 1-Off Ser.
Number Of Pages: 168
Published: 1st June 2004
Country of Publication: US
Dimensions (cm): 22.8 x 15.2
Weight (kg): 0.28