In the bestselling tradition of The Fred Factor and What the CEO Wants You to Know, bestselling author and quality guru Subir Chowdhury, tackles a question that has haunted him in his consulting work with companies for years. Why is it that some companies improve 50x, while others improve only incrementally? The ideas and training, after all, is the same. What is the difference? That is the question he tackles in this compelling and empowering new book.
In The Difference, Subir Chowdhury looks at what distinguishes a company that adopts his quality training processes, and improves 5x, versus a company that adopts the same training and consulting, but increases their profits and quality 50x. The difference, he claims, is this short, engaging, and insightful book, is the people in your workplace, on your staff, in your executive offices. The best processes and training programs in the world will not lead to world-class operations, unless a company first looks to the people who make up their workforce.
Only by creating a "caring mindset" -- a culture built upon straightforwardness, honest and openness; a management structure that thinks about the concerns of their people; a workplace that inspires accountability and engagement; and managers and employees who tackle the challenges they face with perseverance and resolve, can companies flourish and excel.
About the Author
Subir Chowdhury is an enormously successful management consultant and quality guru who works with major Fortune 500 companies to improve their processes, operations, quality and performance. He is the bestselling author of The Power of Six Sigma (Dearborn, 2003, 300, 000 copies), and The Ice Cream Maker (Crown Business, 2007, 50,000 copies). He lives in Los Angeles and Dearborn, Michigan.
"Years ago, my dad taught me a secret, one that Subir brings home in this heartfelt little book: CARE. It's easy to spell, but hard to do. Worth it."
Seth Godin, Author of the New York Times bestseller Linchpin
"A disarmingly powerful, fresh-news slant on why and how people (you and I and everyone we work for, or with, or work for us), are the most important factor in every facet of business success, and why so many miss the mark. If you're looking to create breakthroughs in your business and in your life this book is for you."
"Whether you are serving a customer as part of your job or interacting with a stranger on the street, you have the power to make a positive difference in the lives of others. The Difference proves that a caring mindset can lead to great things. Don't settle for good enough--read this book and aim for excellence!"
Ken Blanchard, coauthor of The New One Minute Manager and Collaboration Begins with You
"Full of cautionary and inspirational tales, The Difference digs deep into corporate culture to show what it really means to strive for excellence. It's not just about hitting the numbers; it's about a culture of caring based on honesty and regard for others. The Difference will help you make a difference in your own life and to those around you."
Daniel H. Pink, Author of Drive and To Sell Is Human
Number Of Pages: 128
Published: 21st February 2017
Publisher: Random House USA Inc
Country of Publication: US
Dimensions (cm): 19.7 x 13.0 x 1.6
Weight (kg): 0.2