+612 9045 4394
The Customer Service Zoo : Create Customers for LIfe and a Life for Yourself - Catherine DeVrye

The Customer Service Zoo

Create Customers for LIfe and a Life for Yourself

Paperback Published: 1st June 2010
ISBN: 9780958011044
Number Of Pages: 126

Share This Book:


Ships in 4 to 6 business days

If you've ever thought you're the only one who truly cares about service and you're not sure how to maintain the motivation, a moment at The Customer Service Zoo may be just what you need. Feeling uninspired while preparing his new service strategy, Phil finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations, and they'll stick in your mind as much as they did in his. Here is a light-hearted approach to the perennial challenges of customer service. It's a parable about making the most of your situation, looking after yourself and thinking creatively. It's also about common sense which will make a difference to your customer service.

ISBN: 9780958011044
ISBN-10: 0958011044
Audience: General
Format: Paperback
Language: English
Number Of Pages: 126
Published: 1st June 2010
Publisher: Everest Press
Country of Publication: AU
Dimensions (cm): 21.500 x 14.000

This product is categorised by