The Customer's Victory

From Corporation to Co-Operation

By: F. Dupuy

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Paperback | 29 January 1999 | Edition Number 1

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168 Pages

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23.39 x 15.6 x 1.27

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Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

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Non-Fiction Self-Help, Personal Development & Practical Advice Consumer Advice Business & Management Sales & Marketing Customer Services Organisational Theory & Behaviour Management & Management Techniques Economics International Economics International Business

Acknowledgements
Introduction	p. 1
The Problem: The Customer's Victory and Consequences for Organizations	p. 19
The Organization, Concreteness, Complexity	p. 21
The Customer's Victory	p. 36
What is a Bureaucracy?	p. 52
A Requiem for Bureaucracy	p. 72
The Process	p. 89
On the Difficulty of Change and its Management	p. 91
The Frame of Reference	p. 105
Listening to Bureaucrats and Changing Bureaucracy	p. 128
Conclusion - Towards New Organizations?	p. 147
References	p. 153
Table of Contents provided by Blackwell. All Rights Reserved.

The Customer's Victory

From Corporation to Co-Operation

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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