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The Conservation Professional's Guide to Working with People - Scott A. Bonar

The Conservation Professional's Guide to Working with People

Hardcover Published: 1st July 2007
ISBN: 9781597261470
Number Of Pages: 224

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Successful natural resource management is much more than good science; it requires working with landowners, meeting deadlines, securing funding, supervising staff, and cooperating with politicians. The ability to work effectively with people is as important for the conservation professional as it is for the police officer, the school teacher, or the lawyer. Yet skills for managing human interactions are rarely taught in academic science programs, leaving many conservation professionals woefully unprepared for the daily realities of their jobs. Written in an entertaining, easy-to-read style, The Conservation Professional’s Guide to Working with People fills a gap in conservation education by offering a practical, how-to guide for working effectively with colleagues, funders, supervisors, and the public. The book explores how natural resource professionals can develop skills and increase their effectiveness using strategies and techniques grounded in social psychology, negotiation, influence, conflict resolution, time management, and a wide range of other fields. Examples from history and current events, as well as real-life scenarios that resource professionals are likely to face, provide context and demonstrate how to apply the skills described. The Conservation Professional’s Guide to Working with People should be on the bookshelf of any environmental professional who wants to be more effective while at the same time reducing job-related stress and improving overall quality of life. Those who are already good at working with people will learn new tips, while those who are petrified by the thought of conducting public meetings, requesting funding, or working with constituents will find helpful, commonsense advice about how to get started and gain confidence.

"Conserving essential natural resources requires more than specialized knowledge and advanced technologies--it calls for finely honed 'people skills.' Brimming with insights from hands-on experience, this book offers reassuring, wise, and entertaining guidance from a seasoned professional."--Paul R. Ehrlich "Bing Professor of Population Studies, Stanford University, author of One with Nineveh "
"This practical, how-to book is written for resource professionals, ranging from students just embarking on their careers to seasoned managers and supervisors...I enjoyed reading this book and expect to consult it often in the future. I also look forward to bringing this book into my classrooms: Bonar's conversational style and the book's short, effective chapters will encourage reading by students and will provide material for engaging discussions. Furthermore, the high-quality binding and reasonable price of the paperback edition make for a valuable, durable book that is economically accessible to students and professionals alike."--Journal of Mammalogy
"I recommend the book to anyone who is short on time and looking for some new skills to bring to the table: it will make you more aware of your relationships with others and raise your skills--personal and professional-- to a higher level."--Ecological Restoration
"This book means you don't have to read a book on conflict resolution, another on managing personnel, and a third on time management. Bonar has nicely summarized these in a single, easy-to-read book that is relevant to the conservation field."--Ecological Management and Restoration
"As a conservation professional himself, Bonar understands the situations one can get into and shows how basic principles of negotiation, customer service, and persuasion can apply to natural resources situations."--Natural Areas Journal

Forewordp. xiii
Prefacep. xv
A Personal Storyp. 1
The Importance of Effective People Skills in Conservationp. 5
How Human Behavior Affects the Environmentp. 6
Why Should We Protect the Environment?p. 7
How Good Are Natural Resources Professional at Modifying Human Behavior?p. 10
Examples of People Skills in Action: Lake Davis and Devil's Holep. 12
Conclusionp. 19
Chapter Summaryp. 20
How to Resolve Conflict and Defuse Contentious Situations: Verbal Judo and Other Communication Techniquesp. 21
Verbal Judop. 23
Understand Your Criticp. 23
The Verbal Judo Stage or Disarming Your Criticp. 26
Diplomatically State Your Point of Viewp. 33
Verbal Judo in Action-The Angry Man in the Truckp. 36
Communication in Crisis Situationsp. 40
Gundersen and Hopper Techniquesp. 40
Thompson Verbal Judo Methodsp. 43
Dealing with Hecklers-A Common Occurrence for Conservation Professionalsp. 45
Conclusionp. 46
Chapter Summaryp. 47
How to Persuade Peoplep. 49
Needs of Peoplep. 51
Techniques of Influencep. 54
Liking and Similarityp. 56
Authorityp. 57
Reciprocationp. 60
Commitment and Consistencyp. 61
Social Proofp. 63
Scarcityp. 65
Conclusionp. 69
Chapter Summaryp. 69
Customer Service and Getting Fundedp. 71
Secrets of Customer Servicep. 72
Getting Fundedp. 76
Using Influence Principlesp. 78
Project Wrap-Up and the Importance of Being Timelyp. 80
The Asian Tapeworm: An Example of Obtaining Project Fundingp. 80
Conclusionp. 82
Chapter Summaryp. 82
How to Negotiate Effectivelyp. 85
Interest-Based Bargainingp. 87
Know and Improve Your BATNA. Cast Doubts on Theirsp. 89
Focus on Underlying Interests, Not Positionsp. 93
Invent Options for Mutual Gainp. 95
Use Objective Criteria to Argue for "the Package" You Favorp. 96
Negotiate as if Relationships Matteredp. 97
Two Examples of Real-Life Negotiations: The Reserve Mining Company and Snoqualmie Damp. 98
Conclusionp. 99
Chapter Summaryp. 100
How Management Yourselfp. 101
Time Managementp. 102
The Master Listp. 104
Review of Your Master Listp. 106
The Daily Listp. 107
Avoiding the Timewastersp. 108
Organizing Paperwork and Equipmentp. 110
The TRAF Systemp. 111
What to Do If Your Workspace Looks Like a Disaster Areap. 113
Organizing Field Equipmentp. 113
Coping with Stress, Depression, or Anxietyp. 113
Conclusionp. 120
Chapter Summaryp. 120
How to Effectively Manage Personnelp. 123
How to Hire Good Staffp. 124
How to Manage Staffp. 127
Getting Rid of the Problem Employeep. 132
Working with Your Bossp. 134
Conclusionp. 137
Chapter Summaryp. 137
How to Make a Good Impression in the Fieldp. 139
Tips for Everybodyp. 140
Be Organizedp. 141
Keep the Right Attitudep. 141
Respect Private Propertyp. 145
Be First to Tackle the Toughest Tasksp. 145
Clean and Repair Borrowed Equipmentp. 146
More Quickly and Accurately When Workingp. 147
Prioritize Safetyp. 148
Tips for Supervisorsp. 150
Arrive First, Leave Lastp. 150
Demonstrate, Don't Tellp. 151
Treat Volunteers and Staff Like Goldp. 152
Conclusionp. 153
Chapter Summaryp. 153
Defending Yourself from Dirty Tricks, Machiavellianism, and Other Annoyancesp. 155
How to Defend Yourself Against Underhanded Tacticsp. 156
Character Assassination, Bullying, and Scapegoatingp. 157
Dealing with Those Who Steal Your Ideas and Take Creditp. 163
Bureaucratic Intransigencep. 165
Naysayersp. 167
Lyingp. 168
Dirty Tricks During Negotiationp. 170
What If You Screw Up?p. 172
Machiavelli and The Princep. 172
Conclusionp. 174
Chapter Summaryp. 175
Conclusionp. 177
Notesp. 181
Indexp. 192
About the Authorp. 199
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781597261470
ISBN-10: 1597261475
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 224
Published: 1st July 2007
Publisher: Island Press
Country of Publication: US
Dimensions (cm): 22.9 x 15.3  x 1.91
Weight (kg): 0.41