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The Conflict And Communication Activity Book : 30 High-impact Training Exercises For Adult Learners - Keami D. Lewis

The Conflict And Communication Activity Book

30 High-impact Training Exercises For Adult Learners

Paperback Published: 14th June 2019
ISBN: 9780814471678
Number Of Pages: 256
For Ages: 17+ years old

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"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.

The Conflict and Communication Activity Book features:

  • Field-proven exercises from the authors' worldwide experience.
  • Easy-to-follow instructions for preparation, additional reading, and Q A processes.
  • Valuable essays on handling conflict situations.
  • An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more.
From the quick-fix solutions of the "My Workshop Starts in Five Minutes" section to fully developed sessions, this book will be every educator's best friend."

About the Authors

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop and the organizational development manager for R B, Inc., an automotive supply corporation.

Keami D. Lewis (North Wales, PA) has been a program designer, trainer, and business leader with Rosenbluth International, Showboat Casino, and other organizations recognized for excellence in training and management practices.

Prefacep. ix
Acknowledgmentsp. xi
Teaching About Conflict and Communication with Games and Exercises
Why Playing Games in the Classroom Is Serious Businessp. 3
Creating a Successful Learning Environmentp. 5
Some Good Questions about Conflictp. 11
Conflict and Communication Exercises
My Workshop Starts in Five Minutes
Three Similarities and One Differencep. 18
A New Leafp. 23
Right Listeningp. 26
Building Bridgesp. 33
Climbing Life's Laddersp. 36
Draw a Housep. 41
Energy Jumpp. 46
Meet the Pressp. 49
Not "I"p. 54
Sentence Relayp. 62
The Squares Gamep. 68
What You See Is What You Getp. 73
Exercises to Prepare in Advance
Four Roads to Resolutionp. 81
A Time You Felt Differentp. 88
Centering under Pressurep. 95
How Soon Is Possible?p. 101
I Leanp. 105
Minefieldp. 108
Missing the Meaningp. 113
Say It, Shout It, Skip Itp. 116
Telephone Talesp. 121
Think Fast: Three Variationsp. 126
Timed Squarep. 131
Values Clarificationp. 137
What's in a Word?p. 143
Workers and Managersp. 150
Full-Day Workshops
Diversity Dialoguep. 157
Hold Pleasep. 163
The Synthetic Culture Labp. 168
Write Your Own Case Studyp. 173
Trainer's Toolbox
Exercise Matrixp. 188
Sample Agendasp. 190
Handouts, Flipcharts/Overheads, and Chartsp. 204
Tips for Leading Group Activitiesp. 267
Fun Ways to Break into Groupsp. 268
Additional Resourcesp. 273
Indexp. 281
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9780814471678
ISBN-10: 0814471676
Series: Agency/Distributed
Audience: General
For Ages: 17+ years old
For Grades: 12+
Format: Paperback
Language: English
Number Of Pages: 256
Published: 14th June 2019
Publisher: AMER MANAGEMENT ASSN INC
Country of Publication: US
Dimensions (cm): 28.3 x 21.8  x 1.7
Weight (kg): 0.71
Edition Number: 1

Earn 88 Qantas Points
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