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The Concierge : Key to Hospitality - McDowell Bryson

The Concierge

Key to Hospitality

Paperback Published: 1st July 1992
ISBN: 9780471528937
Number Of Pages: 256

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Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

What Is a Concierge?.

The Hotel and Its Management.

The Concierge Desk.

Guests: Who Are They and What Will They Ask the Concierge?.

Basic Training/On-the-Job Training.

Services Provided by a Concierge (Out-of-House).

Self-Education/Continuing Education.

Services Provided by a Concierge (In-House).

Tips and Commissions.

Ethics.

How Do You Build Your Reputation?.

Concierge Levels.

Getting Your First Job.

Stories from the Concierges.

Index.

ISBN: 9780471528937
ISBN-10: 0471528935
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 256
Published: 1st July 1992
Country of Publication: US
Dimensions (cm): 23.8 x 19.15  x 1.32
Weight (kg): 0.45
Edition Number: 1