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The Challenges of Knowledge Sharing in Practice : A Social Approach - Gunilla Widen-Wulff

The Challenges of Knowledge Sharing in Practice

A Social Approach

Paperback

Published: 14th May 2007
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Addresses the key skills that are required in organisations in the information intensive society. The book examines the power of information behaviour on the construction of different kinds of shared knowledge and social identity in a group. An introduction to the different dimensions of social capital that is structural and cognitive, and looks at the relational aspects of information behaviour in organisations. Experiences are analysed in two different case studies - in the financial and biotechnology industries - in order to gain additional insights in how the internal organisation environment should be designed to support the development of the organisation's intellectual capital.

  • Introduces social capital dimensions to the knowledge management framework
  • Provides empirical work on the new combination of social capital and organizational information behaviour. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work)
  • Develops social capital measures into qualitative information research

Information sharing in contextp. 3
Patterns of sharing - enablers and barriersp. 13
Social navigationp. 27
Introducing the two casesp. 45
Claims handlersp. 55
Expert organisationp. 105
Dimensions of social capital in the two casesp. 147
Social capital and sharing - building structures for knowledge sharing and its managementp. 167
Importance of the awareness of social capital in connection with information and knowledge sharing in today's companiesp. 175
Interview protocol : dimensions of social capital and knowledge sharingp. 181
Questionnaire : group identity aspectsp. 187
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781843342847
ISBN-10: 1843342847
Series: Chandos Information Professional
Audience: General
Format: Paperback
Language: English
Number Of Pages: 211
Published: 14th May 2007
Publisher: Woodhead Publishing Ltd
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6  x 1.25
Weight (kg): 0.33