The Business Communication Handbook

Part 1 Communication foundations for the digital era 1. Understanding communication practices 2. Develop emotional intelligence and interpersonal intelligence 3. Adapt to change in the digital era 4. Develop communications skills for employment Part 2 Communication strategies in the workplace 5. Organise workplace information 6. Manage work priorities and professional development 7. Deliver presentations and speeches 8. Develop negotiation and conflict management skills 9. Implement and monitor a safe workplace Part 3 Communication with customers 10. Deliver and monitor services to address customer needs 11. Manage customer engagement Part 4 Communication through documents 12. Analyse and present research information 13. Communicate using graphics and visual aids 14. Effective business writing 15. Writing business letters 16. Write short reports 17. Write long reports 18. Write technical documents and proposals 19. Record keeping Part 5 Communication across the organisation 20. Develop effective workplace relationships 21. Manage team effectiveness 22. Lead and develop teams and individuals 23. Organise and manage meetings MindTap-only chapter Implement and monitor environmentally sustainable work practices