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The A-Z of Applied Quality : For Clinical Managers in Hospitals - Nan Kemp

The A-Z of Applied Quality

For Clinical Managers in Hospitals

Paperback Published: 1st January 1994
ISBN: 9780412569302
Number Of Pages: 159

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Although quality initiatives and management skills are not new issues in hospitals, their financial evaluation may be a source of pressure to those managing clinical directorates. This A-Z reference provides an immediate source of ideas and includes practical examples. It covers 100 quality issues, from pets and pillows to staff management and training. The work takes account of the varied backgrounds from which the clinical directors may come. The up-to-date information contained in this text should be of use to health care managers in hospitals.

Accidents; advertising for staff; advocacy; allocation of staff; assurance - quality; audit; audit - clinical; audit - education; budgets; burnout; committees; community health council; complaints; computers; conflict; contacts; continuing education; control - quality of equipment; control - quality of staff; counselling; credit; decisions; delegation; disobedience; educating for quality; education in clinical areas; ego massage; equipment; ethics; excellence; excuses; fairness; feedback; firing people; focus; freelance consultants; going green; honeymoon period; humour; integrity; inventory; job descriptions; job share; keeping in touch; leadership; leadership styles; lists; man from Mars; management accountant; managers; measuring - quality; measuring - performance; meetings; mistakes; monitoring; morale; motivation; negotiation; objectives - team; outside view; pets; phone calls; picture power; pillows; promises; public relations; quality; quality circles; recruiting staff; reports; representatives - commercial; representatives - unions and staff associations; resistance; resource management; rewards; selecting tools for quality measurement; senior cover; services; simplification; skill mix; staff mix; staff shortage; stale managers; standards; stopping things; student nurses; success; teachers; temporary closures; testing - equipment; total quality management; unity; valuables; values; vision; welcome; whistle blowing; workforce planning; x and y theory; zizz.

ISBN: 9780412569302
ISBN-10: 0412569302
Audience: General
Format: Paperback
Language: English
Number Of Pages: 159
Published: 1st January 1994
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 21.59 x 14.0  x 0.97
Weight (kg): 0.23
Edition Number: 1
Edition Type: New edition