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The 21st Century Supervisor : Nine Essential Skills for Frontline Leaders - Brad Humphrey

The 21st Century Supervisor

Nine Essential Skills for Frontline Leaders

Paperback Published: 14th December 1999
ISBN: 9780787946845
Number Of Pages: 332

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As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. <br> <br> The 21st Century Supervisor Training Package will help you improve your skills in these and many other areas:<br> * Communication<br> * Coaching<br> * Business analysis<br> * Computer<br> * Project management<br> * Resource management

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, vice president and general manager, Koyo Corporation of America

"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, operations manager, Lenawee County Road Commission

"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, supervisor, Bagcroft Corporation of America

"The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, managing partner, Mackenzie and Company, Inc.

Figures and Exhibitsp. xi
A Word to Those Who Lead Supervisorsp. xiii
Introductionp. 1
The Traditional Supervisorp. 1
The Origins of the 21st Century Supervisorp. 2
The Skills Needed to Become a Leaderp. 4
Wake Up and Smell the Future: Leadership Skills Beyond the Basicsp. 7
The Future Todayp. 8
The Necessary People, Technical, and Administrative Skillsp. 12
The Ride of Your Lifep. 15
Skills Beyond the Basicsp. 18
People Skillsp. 23
Communication Skills: The Most Important Professional Tool of the 21st Centuryp. 27
Communication Is the Lifeblood of an Effective Supervisorp. 27
Listening Skillsp. 29
Communication Profile Skillsp. 35
Facilitation and Presentation Skillsp. 44
One More Time: Why Will Communication Skills Be So Important to 21st Century Supervisors?p. 50
Communication Skills Beyond the Basicsp. 51
Team Skills: Leading the High-Performance Work Teamp. 55
Teams: The Human Solution That Produces Better Resultsp. 57
The Difference Between Teams and Teamworkp. 59
Understanding Your S-Factorp. 61
Team Skills for the Forming Stagep. 66
Team Skills Beyond the Basicsp. 80
Coaching Skills: Leading Your People to Perform Beyond Their Expectationsp. 85
Coaching: The Supervision Model of the 21st Centuryp. 86
Your Primary Role in the 21st Centuryp. 87
Successful Coaches Follow a Winning Processp. 90
Coaching That Builds Winning Traditionsp. 94
Situations That Require Coaching Skillsp. 99
When Coaches Teachp. 118
Being a 21st Century Coachp. 121
Coaching Skills Beyond the Basicsp. 122
People Skills in Reviewp. 127
Technical Skillsp. 129
Business Analysis Skills: Learning to Measure Performancep. 131
The Shortest Road to Improving Performancep. 132
Garbage In, Garbage Out!p. 133
Three Performance Measurements You Will Needp. 134
Using Business Analysis Skillsp. 152
Business Analysis Skills Beyond the Basicsp. 153
Continuous Improvement Skills: Driving the Never-Ending Process of Improvementp. 157
The Continuous Improvement Processp. 158
Solving Problems for the Long Haulp. 161
More Skills for Maintaining Continuous Improvementp. 183
The 21st Century Supervisor Holds the Key!p. 189
Continuous Improvement Skills Beyond the Basicsp. 190
Computer Skills: Increasing Your High-Tech Knowledgep. 193
Redefining Technical Knowledgep. 194
Wanted: Supervisors with PC Skillsp. 196
What Computers Can and Cannot Dop. 197
Computers and the 21st Century Supervisorp. 199
Software Applications You Should Knowp. 205
Moving Your Team to Computersp. 207
You Must Set the Examplep. 209
Computer Skills Beyond the Basicsp. 210
Technical Skills in Reviewp. 213
Administrative Skillsp. 215
Project Management Skills: Becoming a Strategic Plannerp. 217
An Introduction to Project Managementp. 218
Creating a Vision for the Futurep. 219
Setting Goals and Planning for Their Successp. 223
21st Century Decision Makingp. 230
Learning to Look Ahead in Project Managementp. 234
Project Management Beyond the Basicsp. 235
Writing Skills: Leading Others Through Your Written Wordp. 241
The Biggest Obstacle to Learning Writing Skillsp. 242
Developing Your Letter Writing Skillsp. 243
Composing Memos and E-Mailp. 249
Writing Performance Reportsp. 252
Developing Standard Operating Proceduresp. 256
Continuing to Develop Your Writing Skillsp. 262
Writing Skills Beyond the Basicsp. 263
Resource Management Skills: Giving Your Employees What They Need to Succeedp. 265
A New Breed of Supervisorp. 266
Gathering and Providing Resourcesp. 267
Three Skills That Support Providing Resourcesp. 271
Resource Management Skills Beyond the Basicsp. 289
Administrative Skills in Reviewp. 295
Testimonies from Four 21st Century Supervisorsp. 297
Greg: The New Breed of Supervisorp. 298
Debbie: A Living Specialized Generalistp. 302
John: The Reengineering of a Traditional Supervisorp. 305
Gary: Turning Supervision into the Opportunity of a Lifetimep. 308
Lessons to Learn from Greg, Debbie, John, and Garyp. 311
Leading Beyond the Basicsp. 312
The 21st Century Supervisor: How to Start and Finish the Racep. 313
Clearing the Hurdles of Changep. 314
Applying Your People, Technical, and Administrative Skillsp. 321
Becoming a 21st Century Supervisor: A Three-Year Action Planp. 324
In Closingp. 328
About the Authorsp. 331
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780787946845
ISBN-10: 0787946842
Audience: General
Format: Paperback
Language: English
Number Of Pages: 332
Published: 14th December 1999
Publisher: JOSSEY BASS
Country of Publication: US
Dimensions (cm): 23.47 x 17.86  x 2.24
Weight (kg): 0.67
Edition Number: 1