The Telephone Skills Pocketbook covers every aspect of using the
telephone to improve business performance. It highlights the
importance of good communications skills, the need to build
rapport, favourite bad habits and how to avoid them, how to take
control of a call, how to keep customers happy, and more. There
are separate chapters on ......
Series: Management Pocketbooks S.
Number Of Pages: 112
Published: 30th July 2007
Publisher: Management Pocketbooks
Country of Publication: GB
Dimensions (cm): 10.5 x 14.8
Weight (kg): 0.11
Edition Number: 2
Edition Type: Revised