Telephone Skills At Work : Business Skills Express Series - Judith E. Fisher

Telephone Skills At Work

By: Judith E. Fisher

Paperback | 9 September 1993 | Edition Number 1

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In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

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