Telephone Skills At Work

By: Judith E. Fisher

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Paperback | 9 September 1993 | Edition Number 1

At a Glance

Paperback
100 Pages

Dimensions(cm)
23.11 x 18.29 x 0.84

Paperback

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In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

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