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Telecommunications Cost Management - William A. Yarberry, Jr.

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Most telecom books focus on either traditional telecom billing audits or pure technology, with the cost saving ideas buried deep in the text. Busy decision-makers need the specifics quickly, without having to plow through details that do not affect the economics of a project. Telecommunications Cost Management takes cost saving techniques and brings them to the forefront where managers and decision makers can quickly use them for real world cost reductions or efficiency gains.
Traditional bill auditing texts provide recommendations but only within the context of the existing architecture - for example, they might highlight techniques for reducing circuit switched leased lines but omit the pros and cons of leased lines versus alternatives. Telecommunications Cost Management provides a blueprint for cost reduction across all major technologies - from frame relay to IP telephony to contract recommendations. The text presents the key facts up front, with sample calculations for broadband, local access, equipment, and service alternatives. It provides scenarios showing the effects of different architectural strategies for both voice and data communications. Intended for the busy decision-maker, this reference eliminates the need to wade through unnecessary details and guides the reader directly to the cost saving techniques.

Introduction to Telecommunications Cost Managementp. 1
How to Reduce Telecom Expenses (The "Cliff Notes" Version)p. 2
Why Telecom Costs Are So Difficult to Managep. 3
Delivers for Customer Demandsp. 4
Carries Challengesp. 6
Summaryp. 8
Visionp. 9
Develop a Cost Management Visionp. 9
How Do Organizations "Make It Happen"?p. 10
Looking for the Quick Fixp. 11
Special Needs and Groups within the Organizationp. 12
Incidental Revenuep. 13
Preliminary Information Gatheringp. 13
Getting the Numbers--First Cutp. 15
Sample Reports and Formsp. 18
Summaryp. 20
Telecommunications Auditingp. 27
Reasons for Telecom Bill Discrepanciesp. 28
Telecom Service Providersp. 28
Overly Aggressive Competitorsp. 28
Business Customersp. 29
The Telecom Service Ordering Life Cyclep. 32
Two Approaches to Paying Billsp. 33
Components of a Telephone Billp. 34
Secures of Billing Informationp. 37
Getting Down to the Details: Audit Stepsp. 37
Review Contractsp. 38
Obtain Raw and Summarized Datap. 39
Findings Analysisp. 41
Summaryp. 55
Wide Area Networkingp. 59
Wide Area Network Technology Optionsp. 59
Frame Relayp. 59
Voice Communications Networkingp. 62
Virtual Private Network (VPN)p. 63
Wireless Optionsp. 66
Wide Area Network Review Methodologyp. 72
Organize and Planp. 73
Gather Informationp. 75
Assess the Quality of Datap. 77
Categorize and Prioritize Circuitsp. 81
Manage Scope of Work Changes and Issuesp. 81
Consolidate Billing and Circuit Datap. 82
Initiate a Circuit Utilization Analysisp. 84
Realize Savingsp. 90
Reconcile and "Baseline" Circuit Inventoryp. 95
Assess Processesp. 99
Maintain the Gainsp. 101
Summaryp. 104
Architecture and Local Access Strategiesp. 105
Voice-over-IP: Premises Equipmentp. 105
The Centrex Alternativep. 109
Small Offices and SOHO Markets: Key Systems versus PBXp. 110
The Dreadnoughts: Enterprise Class PBXsp. 112
Local Access Strategiesp. 113
Maximizing Traditional Access Circuitsp. 113
Miscellaneous Technical Solutionsp. 113
Digital Subscriber Line (DSL)p. 114
Cable Modemsp. 117
Other Technology Cost Savingsp. 118
Summaryp. 120
Satellite Communications: Large Savings for the Right Applicationsp. 121
Basic Satellite Technologyp. 122
Risk Areas for Satellite Communicationsp. 124
Controls to Improve Resiliency, Reliability, and Securityp. 125
Other Concernsp. 128
The Future for Satellite Technologyp. 129
Summaryp. 130
Telecommunications Securityp. 131
Voice and Telephony Securityp. 131
Toll Fraudp. 132
Business Loss Due to Disclosure of Confidential Informationp. 137
Malicious Pranksp. 138
Using Security Tools to Offer More Servicesp. 139
PBX Firewallp. 140
Savings Potential Using PBX Firewallp. 141
VoIP (Voice-over-IP) Securityp. 142
Summaryp. 143
Telecommunications Tax Minimization Strategiesp. 145
The Telecom Federal Excise Tax Refund Opportunityp. 146
Ancient Historyp. 146
Details of the Opportunityp. 146
How the Refund Works in Practicep. 147
Summaryp. 148
RFPs, Contract Optimization, and Outsourcingp. 151
Throwing It over the Fence: Outsourcingp. 152
The Telecom Procurement/Contract Reviewp. 152
The Request for Proposal/Request for Quotationp. 156
Creating the RFP/RFQp. 156
Evaluating Vendor Proposalsp. 157
Scoring Model for Vendor Proposalsp. 157
Outsourcingp. 160
Summaryp. 161
The Futurep. 163
Regulatory Changesp. 163
A World Lit Only by Packetsp. 164
Keynes Was Rightp. 165
Storage Virtualizationp. 165
General Trendsp. 166
Summaryp. 167
Telecommunications Cost Management Checklistp. 169
White Papers from QuantumShiftp. 175
Summary of Communications Tax Regulations, United States Internal Revenue Servicep. 189
Web Sites of Interestp. 195
Sample RFP Templatep. 205
Sample Contract Terms and Conditions for a Complex Telecommunications Development Programp. 217
Billing-Related Telecom Concepts and Telecom Glossaryp. 235
Audit Program for Telecom Cost Management Field Workp. 257
About the Authorsp. 321
Indexp. 323
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780849311017
ISBN-10: 0849311012
Audience: General
Format: Paperback
Language: English
Number Of Pages: 352
Published: 17th September 2002
Country of Publication: US
Dimensions (cm): 24.77 x 17.15  x 1.91
Weight (kg): 0.61
Edition Number: 1