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Tele-Stress : Relief for Call Center Stress - Stephen Coscia

Tele-Stress

Relief for Call Center Stress

Paperback Published: 13th January 1998
ISBN: 9781578200290
Number Of Pages: 124

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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.

ISBN: 9781578200290
ISBN-10: 1578200296
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 124
Published: 13th January 1998
Publisher: FOCAL PR
Country of Publication: GB
Dimensions (cm): 22.91 x 15.32  x 0.86
Weight (kg): 0.19
Edition Number: 2
Edition Type: New edition