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Talk at Work : Interaction in Institutional Settings - Paul Drew

Talk at Work

Interaction in Institutional Settings

By: Paul Drew (Editor), John Heritage (Editor), Marjorie Harness Goodwin (Editor), John J. Gumperz (Editor), Deborah Schiffrin (Editor)

Paperback Published: 12th April 1993
ISBN: 9780521376334
Number Of Pages: 596

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Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

Industry Reviews

."..this volume contains...value to the ethnographer/folklorist who might wish to investigate culture-specific patterns as they relate to discrete folkloric events and interaction." Gary R. Butler, Ethnologies "The papers are rich in detail and exemplification of recorded language associated with conversational analysis. Taken as a whole, the book illustrates both the theoretical orientation of conversational analysis and its methods for analyzing recored interactions. The volume provides an excellent survey of American and British work relevant to the intersection of sociology, anthropology, and linguistics and would be a good text for a graduate seminar on conversational analysis." Language, V. 71 "This impressive collection of papers insightfully examines how work is accomplished through talk in various settings....the separate articles have a coherence and consistent analytic focus that is unusual in a collection of separately authored essays....With a strong comparative framework tied to illuminating analysis of how language is itself the primordial locus for human social organization, this collection more than lives up to its goal of describing 'how particular institutions are enacted and lived through as accountable patterns of meaning, inference and action.' Talk at work would make an excellent reader for a course on institutional discourse, and would also serve well as an introduction to current research in the field of conversation analysis.' Language in Society

List of contributorsp. ix
Acknowledgmentsp. xi
Theoretical Orientations
Analyzing talk at work: an introductionp. 3
Activity types and languagep. 66
On talk and its institutional occasionsp. 101
The Activities of Questioners
Veiled morality: notes on discretion in psychiatryp. 137
Footing in the achievement of neutrality: the case of news-interview discoursep. 163
Displaying neutrality: formal aspects of informal court proceedingsp. 199
Answers as interactional products: two sequential practices used in job interviewsp. 212
The Activities of Answerers
The delivery and reception of diagnosis in the general-practice consultationp. 235
On the management of disagreement between news intervieweesp. 268
Interviewing in intercultural situationsp. 302
The Interplay Between Questioning and Answering
On clinicians co-implicating recipients' perspective in the delivery of diagnostic newsp. 331
Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothersp. 359
The interactional organization of calls for emergency assistancep. 418
Contested evidence in courtroom cross-examination: the case of a trial for rapep. 470
The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"p. 521
Referencesp. 549
Subject indexp. 572
Index of namesp. 577
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780521376334
ISBN-10: 0521376335
Series: Studies in Interactional Sociolinguistics
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 596
Published: 12th April 1993
Country of Publication: GB
Dimensions (cm): 21.57 x 13.87  x 3.63
Weight (kg): 0.79