This book examines the changes in the work environment that have occurred in recent years. It defines management-employee relationships as a series of contracts which a good systems designer must understand and provide if systems are to be acceptable and accepted. Emphasis is placed on fostering the quality of working life and preserving freedom in work, and the author demonstrates how the adoption of an ethical position can have a positive impact on the work experience of others. The author argues that while an ethical approach to systems design and change can be viewed as morally correct, it also has other important benefits. These include greater efficiency, a more knowledgeable and skilled workforce and most important, the introduction of major change in an acceptable, stress-free and successful manner. This, in turn, will heighten morale as well as bringing economic benefits to an organization.