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Studying the Organisation and Delivery of Health Services : A Reader - Pauline Allen

Studying the Organisation and Delivery of Health Services

A Reader

By: Pauline Allen (Editor), Nick Black (Editor), Aileen Clarke (Editor), Naomi Fulop (Editor), Stuart Anderson (Editor)

Hardcover Published: 3rd November 2004
ISBN: 9780415340717
Number Of Pages: 368

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Research into the delivery and organisation of health care is a vital component in the improvement of health services. A wide range of disciplines and methods needs to be deployed to address research questions in this field. This unique reader brings together thirty examples of high-quality SDO research using a range of disciplines, including organisational studies, epidemiology, sociology, history, health economics, anthropology and policy studies, illustrating the use of qualitative and quantitative approaches and primary and secondary research. Expert editorial commentary on each section highlights different themes and methodological issues.

The reader covers six main areas of research:

  • Organising services around the user
  • User involvement in organising services
  • Workforce issues
  • Evaluating models of service delivery
  • Quality management and the management of change
  • Studying health care organisations.

This book is a companion volume to Studying the Organisation and Delivery of Health Services: Research Methods also published by Routledge (2001). It makes top-quality, empirical and secondary research readily accessible to health service managers and health care professionals who are interested in research, to health service researchers and to undergraduate and postgraduate students following courses in health and health management studies.

Patient- and career-centred services : organising services around the userp. 1
Advice provided in British community pharmacies : what people want and what they getp. 6
Underuse of coronary revascularisation procedures in patients considered appropriate candidates for revascularisationp. 16
Integrated care pathways in stroke managementp. 31
The shifting perspectives model of chronic illnessp. 39
Continuity of care in general practice : effect on patient satisfactionp. 48
Patient- and carer-centred services : user involvement in organising servicesp. 57
Left in limbo : patients' views on care across the primary/secondary interfacep. 62
Preferences for chemotherapy in patients with advanced non-small cell lung cancer : descriptive study based on scripted interviewsp. 72
Decision aids for patients facing health treatment or screening decisions : systematic reviewp. 83
Promoting patient participation in the cancer consultation : evaluation of a prompt sheet and coaching in question-askingp. 93
Health care rationing : the public's debatep. 103
Workforce issuesp. 113
Nurse recruitment and retention in nineteenth-century London teaching hospitalsp. 118
Labour turnover in the British national health service : a local labour market analysisp. 126
Occupational stress and family life : a comparison of male and female doctorsp. 136
Lower medicare mortality among a set of hospitals known for good nursing carep. 148
Randomised controlled trial comparing cost-effectiveness of general practitioners and nurse practitioners in primary carep. 158
Evaluating models of service deliveryp. 171
The cost and effectiveness of the London helicopter emergency medical servicep. 176
How do stroke units improve patient outcomes?p. 188
Does volume really affect outcome? : lessons from the evidencep. 198
Consequences of discharges from intensive care at nightp. 206
System-induced setbacks in stroke recoveryp. 215
Change managementp. 223
Enhancing performance in health care : a theoretical perspective on agency and the role of informationp. 228
Assessing the impact of total quality management and organisational culture on multiple outcomes of care for coronary artery bypass graft surgery patientsp. 237
Receptive and non-receptive contexts for changep. 249
General management in the NHS : assessing the impactp. 260
Applying research to health care policy and practice : medical and managerial views on effectiveness and the role of researchp. 270
Studying health care organisationsp. 281
The reforms : success or failure or neither?p. 286
Some interim results from a controlled trial of cost sharing in health insurancep. 295
Strong theory, flexible methods : evaluating complex community-based initiativesp. 304
Working together : lessons for collaboration between health and social servicesp. 315
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780415340717
ISBN-10: 0415340713
Series: Social Aspects of AIDS Series
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 368
Published: 3rd November 2004
Country of Publication: GB
Dimensions (cm): 23.83 x 16.05  x 2.26
Weight (kg): 0.76
Edition Number: 2