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Start up and Run Your Own Coffee Shop and Lunch Bar, 2nd Edition : How to Small Business Start-ups - Heather Lyon

Start up and Run Your Own Coffee Shop and Lunch Bar, 2nd Edition

How to Small Business Start-ups

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A revised and updated second edition of this accessible guide, featuring expert advice, first-hand experience and practical information on how to launch and run your new business.

From raising capital to managing stock and staff, this is the only book you need to guide you through your small business adventure.

Includes popular recipes from the author's own coffee shop.

'A must-have guide for anyone thinking of starting their own coffee establishment.' Hospitality Business.

Acknowledgementsp. xi
Prefacep. xiii
Getting startedp. 1
Planning your businessp. 1
Thinking about your business agreementp. 3
Choosing a locationp. 3
Offering a delivery servicep. 8
Doing your researchp. 9
Choosing your shop unitp. 11
Are you going to purchase or lease your premises?p. 11
Purchasing your premisesp. 11
Leasing your premisesp. 12
Getting advicep. 15
Working with professional advisersp. 15
Understanding insurancep. 19
Finding help in your areap. 20
When do you need a licence?p. 21
Drawing up a business planp. 21
Creating your own coffee shopp. 25
Choosing a namep. 25
Building an imagep. 26
Making the most of your menup. 30
Should you opt for self-service or table service?p. 33
Deciding your opening hoursp. 34
Devising your menup. 35
Catering to suit your customerp. 35
Serving cold-filled snacks and sandwichesp. 35
Serving hot-filled snacks and sandwichesp. 38
Making your own soupp. 38
Serving breakfastsp. 40
Serving home-cooked mealsp. 40
Catering for childrenp. 41
Baking your own cakesp. 41
Offering a choice of hot and cold drinksp. 44
Purchasing and leasing catering equipmentp. 46
Buying new equipmentp. 46
Buying second-hand equipmentp. 47
Buying or leasing kitchen equipmentp. 47
Buying furniture and fittingsp. 59
Choosing your suppliersp. 61
Finding your food suppliersp. 61
Buying from supermarketsp. 65
Using a cash and carryp. 65
Handling food safelyp. 66
Employing staffp. 67
Deciding how many staff you needp. 67
Employing immigrantsp. 67
Recruiting your staffp. 68
Interviewing prospective employeesp. 73
Dismissing staffp. 75
Training your staffp. 81
Training staff on the jobp. 81
Compiling a staff manualp. 82
Following up trainingp. 83
Teaching staff how to generate good customer relationsp. 83
Dealing with difficult customersp. 84
Organizing regular staff meetingsp. 86
Tackling absenteeismp. 87
Hanging on to good staffp. 88
Complying with health, safety and hygiene lawsp. 91
Be committed to cleanlinessp. 91
Drawing up a cleaning schedulep. 91
Tips for effective cleaningp. 93
Working with your local Environmental Health Departmentp. 95
Complying with the rules and regulationsp. 96
Inspections by the Environmental Health Officerp. 98
Preparing and storing food safelyp. 99
Eradicating food hazardsp. 102
Getting advice about health and safety issuesp. 104
Carrying out a risk assessmentp. 105
How to increase your businessp. 108
Developing your marketing strategyp. 108
Using vouchers and flyersp. 109
Some more ideas for attracting customersp. 111
Handing out customer questionnairesp. 113
Using local radio and newspapersp. 114
Using your local tourist boardp. 115
Using an outside agencyp. 115
Popular coffee shop recipesp. 116
Soupsp. 119
Savoury recipesp. 135
Fillings or toppings for baked potatoesp. 143
Fillings for sandwichesp. 148
Popular cake recipesp. 150
Tray bakesp. 169
The 12 skills you need to run a successful coffee shopp. 184
Employment contract - full-time staffp. 185
Employment contract - part-time staffp. 191
Employment contract - weekend staffp. 197
Job description pro formap. 203
Employee handbookp. 205
Customer questionnairep. 218
Useful contact numbers and addressesp. 220
Indexp. 223
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781845284244
ISBN-10: 1845284240
Series: How to Small Business Start-ups
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 240
Published: 29th October 2010
Country of Publication: GB
Dimensions (cm): 24.5 x 16.7  x 1.6
Weight (kg): 0.53
Edition Number: 1
Edition Type: Revised