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Small Business Total Quality - Neil Huxtable

Small Business Total Quality

Paperback

Published: 31st October 1994
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Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

One can well envisage Huxtable's efforts being of value to both student and small businessman. - Modern Management

Foreword
Introduction
How to use this book
The small business in contextp. 3
Quality - why bother?p. 9
The planning processp. 21
Quality diagnosisp. 41
The cost of qualityp. 57
Customers and suppliersp. 71
Leadershipp. 87
Teamworkp. 97
Quality measurement and problem-solvingp. 115
Quality management systems (BS 5750/ISO 9000)p. 129
Investment in staffp. 139
TQM implementationp. 159
Final thoughtsp. 169
App. A Glossary of termsp. 181
App. B Problem-solving tools and techniquesp. 187
App. C Further reading and video selectionp. 203
App. D Useful addresses and sources of further informationp. 207
Indexp. 211
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780412602702
ISBN-10: 0412602709
Audience: General
Format: Paperback
Language: English
Number Of Pages: 240
Published: 31st October 1994
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6  x 1.3
Weight (kg): 0.34