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Simplified for Services : Practical Tools for Continuous Quality Improvement - Davida Amsden

Simplified for Services : Practical Tools for Continuous Quality Improvement

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a well presented book with clear text and diagrams International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

Basic principles; basic problem-solving tools; quality improvement tools; frequency histograms and checksheets; variables control charts; attributes control charts; sampling plans; systems capability; putting it all together. Appendix: Factors and formulas.

ISBN: 9780412447402
ISBN-10: 0412447401
Audience: General
Format: Paperback
Language: English
Number Of Pages: 300
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 25.4 x 20.32  x 1.7
Weight (kg): 0.64