Booktopia has been placed into Voluntary Administration. Orders have been temporarily suspended, whilst the process for the recapitalisation of Booktopia and/or sale of its business is completed, following which services may be re-established. All enquiries from creditors, including customers with outstanding gift cards and orders and placed prior to 3 July 2024, please visit https://www.mcgrathnicol.com/creditors/booktopia-group/
Add free shipping to your order with these great books
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition - Claire Agutter

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

By: Claire Agutter

eBook | 10 October 2023 | Edition Number 1

At a Glance

eBook


RRP $58.67

$49.99

15%OFF

or 4 interest-free payments of $12.50 with

Instant Digital Delivery to your Booktopia Reader App

The official guide for the EXIN SIAM? Foundation certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM?) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM? Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM? Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM? Foundation exam and understand how SIAM can benefit your organization!

on

More in Computer Science

Amazon.com : Get Big Fast - Robert Spector

eBOOK

Probabilistic Machine Learning : Advanced Topics - Kevin P. Murphy

eBOOK