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Seamless Government

A Practical Guide to Re-Engineering in the Public Sector

By: Russell M. Linden

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Hardcover | 22 August 1994 | Edition Number 1

At a Glance

Hardcover
320 Pages

Dimensions(cm)
28.0 x 12.0 x 6.0

Hardcover

$83.55

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Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government - and how to overcome resistance along the way.

Industry Reviews

"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)

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