+612 9045 4394
 
CHECKOUT
$7.95 Delivery per order to Australia and New Zealand
100% Australian owned
Over a hundred thousand in-stock titles ready to ship
Satisfying Internal Customers First! : A Practical Guide to Improving Internal and External Customer Satisfaction (Only Cover Is Revised) (Quality Impro - Richard Y. Chang

Satisfying Internal Customers First!

A Practical Guide to Improving Internal and External Customer Satisfaction (Only Cover Is Revised) (Quality Impro

Paperback Published: 11th June 1999
ISBN: 9780787950828
Number Of Pages: 104

Share This Book:
Ships in 15 business days

Earn 73 Qantas Points
on this Book

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

1. Introduction.

2. Customer Satisfaction From The Inside Out.

3. Improving Internal Customer Satisfaction -
A Model.

4. Step One: Measure External Customer Satisfaction.

5. Step Two: Map The Internal Chain.

6. Step Three: Locate The Critical Links.

7. Step Four: Analyze The Critical Links.

8. Step Five: Resolve Critical Link Issues.

9. Step Six: Evaluate Changes.

10. Summary.

Appendix: Reference Materials.

ISBN: 9780787950828
ISBN-10: 0787950823
Series: Quality Improvement Ser.
Audience: General
Format: Paperback
Language: English
Number Of Pages: 104
Published: 11th June 1999
Country of Publication: US
Dimensions (cm): 25.95 x 17.95  x 0.79
Weight (kg): 0.26
Edition Number: 1

Earn 73 Qantas Points
on this Book

This product is categorised by