Retail Employment : Retailing S. - Gary Akehurst

Retail Employment

By: Gary Akehurst (Editor), Nicholas Alexander (Editor)

Paperback | 1 March 1996 | Edition Number 1

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It has been said that in a product's long journey from the producer to the customer, the last two feet are the most important. The manner in which the last two feet are managed varies considerably between retail sectors, retail operations and inevitably within retail organisations. Customers' day-to-day contact with store personnel will fundamentally affect their attitude toward the retail shop.
Retail employment is an under-researched area despite the importance of personnel in retail organisations. In this volume leading management researchers examine employment and employment issues in retailing, including employment within the superstore environment, part-time employees, the participation of women in the workforce, sunday trading and extended opening hours, staff training and de-skilling, and the internal labour market.

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