Preface.
Acknowledgments.
Chapter 1: Itâs the Culture, Stupid!
The Marketplace Speaks.
What the Best Know and Do.
32 Years and Counting.
A Results Rule! Culture.
Organizational DNA.
Change Performance to Change the Culture.
Is Your Culture in Trouble?
Itâs Never Just One Thing.
Everyone Leads.
Results Rules.
Chapter 2: Has-Beens, Wannabes, and Heroes.
You Know Them by Their Performance.
The Two-Year Wonders.
Are You on the Right Track?
Faulty Thinkingâ"Faulty Assumptions.
More Faulty Assumptions.
Moving toward Hero Status.
The Pressure to Avoid the Truth.
The Courage to Keep Asking.
The Truth Begins with Open Communication.
The Open Door.
Selling Hats to Each Other.
You Canât Be All Three.
So What?
Results and Responsibility.
Can You Handle the Truth?
Results Rules.
Chapter 3: Pursue the Best over the Easiest.
The Most Important Decision You Will Make.
Three Types of Choices.
Pursuing Your Best Purpose.
The Ticket to the Party.
Poor Fundamentals Make Your Distinction Irrelevant.
If the Government Can Do It, Why Canât You?
Doesnât Everyone Want to Pursue the Best?
More than Money.
Letâs Talk about People.
Talent Does Not Always Win.
Get the Sack.
The Lilly Test.
The Ultimate Choice.
I Admit It.
Disastrous Choices.
What Choice Will You Make?
Results Rules.
Chapter 4: Leverage the Power of Partnerships.
Give Me a Reason to Help You.
Giveâem What They Came For and Enjoy It.
What It Means to Build a Partnership.
The Friend of Randy Pennington Card.
Employees Donât Care Either.
A Partnership Gone Bad.
Principles for Building Partnerships.
Itâs More than Compensation.
An Encounter at the Pool.
What Do You See?
Little Things Mean a Lot.
The Key Element Is to Show You Care.
The SGS Tool Journey.
The Importance of Trust.
The Causes of Mistrust.
What Trust Means for Your Business.
Broken Umbrellas.
Are You Willing to Fight for It?
Results Rules.
Chapter 5: Focus the Energy.
A Model to Focus the Energy.
The Walton Way.
Turning Vision into Action.
If You Believe It, Say It.
Connecting Purpose and Goals.
Creating Discipline.
If Itâs Important, Measure It.
Three Important Questions.
Process This!
If Itâs Important, Recognize and Reward It.
Skin in the Game.
Itâs Amazing What They Will Do.
Not Everyone Gets a Ribbon.
Tell the Story.
The Sewell Way.
Where We Go Wrong.
Results Rules.
Chapter 6: Show the Courage of Accountability.
We Know the Words.
Itâs about Leadership.
We Wanted to See What You Would Do.
Two Levels of Accountability.
Letâs Get Personal.
Top-Down or Bottom-Up?
Pumping Water.
Holding Others Accountable.
How Do You Approach Accountability?
The Fear of Confrontation.
You Donât Fit.
Brutal Decisions Donât Mean Brutal Conversations.
The Actual Cost of Seventy-Nine-Cent Problems.
Giving People Control.
Two Types of Mistakes.
All You Need to Do Is Take Responsibility.
Results Rules.
Chapter 7: A Love Affair with Results.
Excellence Revisited.
Are You Learning from the Past?
Learning from Past Mistakes Isnât Enough.
You Believed Her?
Cultureâ"Accelerator or Anchor?
Change Change.
Think Transition, Not Change.
What Are You Learning?
How Much Do You Care?
You Can Influence It.
Are You Willing to Walk Away?
Integrity Matters.
Is It Culture or Is It Following the Leader?
How Long Does It Take to Build a Compelling Culture?
Let Go of the Strut.
Results Rules.
Notes.
Index.
About the Author.
