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Renegotiating Health Care : Resolving Conflict to Build Collaboration - Leonard J. Marcus

Renegotiating Health Care

Resolving Conflict to Build Collaboration

Paperback Published: 22nd July 2011
ISBN: 9780470562208
Number Of Pages: 512

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Renegotiating Health Care

Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation.

This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field.

Praise for Renegotiating Health Care

"An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless."
—Richard E. Besser, MD, chief health and medical editor, ABC News

"This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success."
—Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing

Preface vii

Acknowledgments xiii

The Authors xv

Part One Conflict

1 Why Conflict? 3

2 Moving Beyond Conflict 19

3 Setting the Stage for Negotiation 41

Part Two Negotiation

4 Interest-Based Negotiation 63

5 Framing to Generate Options 83

6 Reframing to Spur Momentum 107

7 The Walk in the Woods 139

Part Three Contest, Resolution, and Connectivity

8 Positional Bargaining 179

9 Mediation, Arbitration, and Dispute Resolution 223

10 Meta-Leadership 261

Part Four Evolving Health Care Practice

11 Designing a More Cohesive, Better-Linked Health System 295

12 Evolving with Technology 321

13 The Negotiating Patient 351

14 Changing Work and a Changing Workforce 383

Part Five Shaping Purpose

15 Crafting the Essentials 419

16 Constructing a Resilient Balance 449

Appendix: List of Characters 463

References 467

Index 477

ISBN: 9780470562208
ISBN-10: 047056220X
Audience: General
Format: Paperback
Language: English
Number Of Pages: 512
Published: 22nd July 2011
Publisher: John Wiley and Sons Ltd
Country of Publication: GB
Dimensions (cm): 23.5 x 17.78  x 2.54
Weight (kg): 0.83
Edition Number: 1
Edition Type: Revised

Earn 267 Qantas Points
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