Reference Services for the Adult Learner

Introduction, SECTION 1: INFORMATION EXPLOSION, TECHNOPHOBIA, AND TECHNOSTRESS, The Information Explosion: Continuing Implications for Reference Services to Adult Learners in Academia, The Information Explosion and the Adult Learner: Implications for Reference Librarians, Stress Relief: Help for the Technophobic Patron from the Reference Desk, Overcoming Technostress in Reference Services to Adult Learners, Technological Mediation: Reference and the Non-Traditional Student, Challenges Faced by Reference Librarians in Familiarizing Adult Students with the Computerized Library of Today: The Cuesta College Experience, SECTION 2: UNDERSTANDING THE CHARACTERISTICS, NEEDS AND EXPECTATIONS OF ADULT LEARNERS TO BETTER SERVE THEM, Envisioning the Mature Re-Entry Student: Constructing New Identities in the Traditional University Setting, A Close Encounter Model for Reference Services to Adult Learners: The Value of Flexibility and Variance, Helping Adult Undergraduates Make the Best Use of Emerging Technologies, Understanding the Characteristics, Concerns, and Priorities of Adult Learners to Enhance Library Services to Them, The After-Five Syndrome: Library Hours and Services for the Adult Learner, SECTION 3: THEORIES OF ADULT LEARNING: IMPLICATIONS FOR REFERENCE AND INSTRUCTIONAL SERVICES FOR THE ADULT LEARNER, How Do We Learn?: Contributions of Learning Theory to Reference Service and Library Instruction, The Andragogical Librarian, Adult Learning Theory and Reference Services: Consonances and Potentials, SECTION 4: FROM A DISTANCE: PROVIDING REFERENCE AND INSTRUCTIONAL SERVICES FOR THE ADULT LEARNER, The Librarian as Bricoleur: Meeting the Needs of Distance Learners, Interactive Reference at a Distance: A Corporate Model for Academic Libraries, Reference Provision in Adult