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Redefining Financial Services : The New Renaissance in Value Propositions - Joseph A. DiVanna

Redefining Financial Services

The New Renaissance in Value Propositions

Hardcover Published: 21st June 2002
ISBN: 9780333995525
Number Of Pages: 264

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"Redefining Financial Services" explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna investigates what changes are happening in the financial industry, where they are occurring, how they are materializing and, more importantly, why.

Industry Reviews

'This man is a real live business guru...his book...will be read by Mr DiVanna's considerable global following in the business world...and will undoubtedly be a bestseller in the right circles.' - Cambridge Paper

'Out-of-the-box thinking on the future of the financial services industry done within the context of an historical perspective, an educated view of the implications of current and future technological innovation and the insights of some of today's thought leaders.' - Adrian I. Merryman, Chief Investment Officer, Interregnum

'Joe DiVanna's book illuminates the fundamental opportunities for the Financial Services Industry to reinvent itself. Joe illuminates the historic foundations of this industry while identifying the transformational processes and technologies available to take advantage of these opportunities for industry reinvention. Now all that is needed is the will of Financial Services companies to do so!' - David Sutherland, Managing Director, The Business Innovation Consortium

'Mr. DiVanna cuts the Gordian knot of bits, bots and banks. The historical, geographical and business perspectives are informative as well as entertaining. A wealth of models provides a ready means to gauge the future of finance.' - Jay Rogers, Senior Vice President, Darwin Partners Management Consulting

'Joe DiVanna's book broke new ground for me. His insightful comparisons and historical analogies bring an abstruse subject to life and made me think about the real issues around not just financial services, but the service industries in general. It is too easy to imagine that the situation we confront today is entirely the product of modern technology and economics. This book will help both the financial services specialist and the general reader to think outside the box. It is hard to imagine a book on this subject that is likely to hold the attention of both those constituencies, but this one does.' - David Thomas, Chief Executive, Careers Research and Advisory Centre

'Went through the book Redefining Financial Services and I think it's just great. Hope it makes up to be the book of the year.' - Ralph Richards, external consultant to UBS and to Credit Suisse First Boston

'It is very thought provoking and very well crafted. I think the book will be very well received by bankers looking to differentiate themselves from their competitors.' - Daragh O'Byrne, Senior Technical Consultant, Kindle Banking Systems

List of Figuresp. ix
Prefacep. xi
Acknowledgementsp. xv
Introduction to Value Propositionsp. 1
The Future of Banking Servicesp. 9
Designing the Twenty-first-century Financial Institution for Valuep. 15
The Future of Banking: E=mc[superscript 3]p. 24
Pervasive Computing: Really Getting to Know Your Toasterp. 37
Convergence and the Changing Landscape of Financial Servicesp. 48
eInsurance: Staking a Claim in the New World of Insurancep. 58
Capital Markets: Global Aspirations, Regional Values and Local Fearsp. 64
Introducing eMarketplacesp. 69
Web Projects, Infrastructure and Value Propositionsp. 76
Dot-com Lessons Learned: To Be or Not To Be, Value is the Questionp. 84
Global Viewpointsp. 93
Developing Trust, Brands and Services in African Bankingp. 101
The Asian Advantage: A Modular Approach to Business Agilityp. 106
Taiwanese Collaborative Product Commercep. 110
Lifestyle Banking from Down Underp. 114
The European Synconomyp. 118
The Scandinavian Approach to mBankingp. 123
Eastern Europe Inc. Even Shakespeare said 'What's in a Name?'p. 129
Developing a Twenty-first-century Middle Eastern Financial Services Agendap. 142
Diaspora Financial Services for Mobile Populationsp. 148
Globalization: One Size Does Not Fit Allp. 151
The Future of Payment Systemsp. 157
An Evolution to the Exchange of Valuep. 163
Anticipatory Technologies and Customer Centricityp. 168
Globalization, Social Adoption, International Regulation and the Evolution to Bankruptcyp. 173
Privacy: Big Brother Meets the Marketing Mavensp. 179
Valagents: Digital Indentured Servants in the Age of eMoneyp. 190
eMarketplaces: The New Frontier for Servicesp. 197
Introducing New Financial Products and Servicesp. 199
How to Approach the eMarketplace Spacep. 211
The Evolution of eMarketplacesp. 223
Opportunities for Financial Institutions in eMarketplacesp. 225
Creating a Value Propositionp. 229
Developing Centres of Competenciesp. 233
Selecting the Right Partners and Managing Relationshipsp. 237
Moving into Actionp. 240
Conclusion: Developing a Twenty-first-century Agendap. 242
Notesp. 245
Referencesp. 254
Indexp. 256
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780333995525
ISBN-10: 033399552X
Series: Palgrave Business
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 264
Published: 21st June 2002
Publisher: Palgrave Macmillan
Country of Publication: GB
Dimensions (cm): 22.81 x 17.37  x 2.06
Weight (kg): 0.56
Edition Number: 1

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