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Rapid Contextual Design : A How-To Guide to Key Techniques for User-Centered Design - Karen Holtzblatt

Rapid Contextual Design

A How-To Guide to Key Techniques for User-Centered Design

Paperback Published: 31st December 2004
ISBN: 9780123540515
Number Of Pages: 320

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Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming?
This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources.
Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design-all with as little as a two-person team with only a few weeks to spare
*Includes real project examples with actual customer data that illustrate how a CD project actually works.
*Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects.
*Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models.
*Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes.
*Introduces CDTools(TM), the first application designed to support customer-centered design.

Rapid Contextual Design is a timely, relevant book for technical communicators. Whether you are a seasoned usability professional or a novice trying to develop your awareness of user-centered design, you should add this title to your bookshelf." - Eddie VanArsdall, Technical Communication

Introduction
Planning Your Rapid CD Project
Planning Your Contextual Interviews
The Contextual Inquiry Interview
Contextual Interview Interpretation Session
Work Modeling
Building an Affinity Diagram
Consolidated Sequence Models
Using Contextual Data to Write Personas
Walking the Affinity and Consolidated Sequences
Visioning a New Way to Work
Storyboarding
Testing with Paper Prototypes
Paper Prototype Interviews
Rapid CD and Other Methodologies
Issues of Organizational Adoption
Supply Checklist
Index
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780123540515
ISBN-10: 0123540518
Series: Morgan Kaufmann Series in Interactive Technologies
Audience: General
Format: Paperback
Language: English
Number Of Pages: 320
Published: 31st December 2004
Country of Publication: US
Dimensions (cm): 27.6 x 21.7  x 2.7
Weight (kg): 0.91