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Quiet Leadership : Six Steps to Transforming Performance at Work :  Six Steps to Transforming Performance at Work - David Rock

Quiet Leadership : Six Steps to Transforming Performance at Work

Six Steps to Transforming Performance at Work

Paperback

Published: October 2007
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Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, "Quiet Leadership" provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

"This highly practical guide includes exercises for each major concept, giving readers a chance to practice what they've learned." -- Library Journal
"Quiet Leadership will help you improve other people's thinking, which is the best place to begin improving other people's performance." -- Marshall Goldsmith, founder of Marshall Goldsmith Partners; named one of the 50 greatest thinkers who have impacted the field of management by the American Management Association.
"Essential reading for any leader who has ever wondered `Why don't people do what I tell them to do?.'" -- Elisa Mallis, Human Performance Consultant, Accenture, London
A quick and useful guide to a softer management style that draws on recent discoveries in the field of neuroscience -- Continental Magazine

Acknowledgmentsp. xi
Introductionp. xiii
Why Should Leaders Care About Improving Thinking?p. xix
Recent Discoveries About the Brain That Change Everythingp. 1
The Brain Is a Connection Machinep. 3
Up Close, No Two Brains Are Alikep. 7
The Brain Hardwires Everything It Canp. 11
Our Hard Wiring Drives Automatic Perceptionp. 14
It's Practically Impossible to Deconstruct Our Wiringp. 19
It's Easy to Create New Wiringp. 22
Summarizing the Recent Discoveries About the Brainp. 27
The Six Steps to Transforming Performancep. 29
About the Six Stepsp. 29
Think About Thinkingp. 35
Let Them Do All the Thinkingp. 36
Focus on Solutionsp. 45
Remember to Stretchp. 50
Accentuate the Positivep. 58
Put Process Before Contentp. 66
Listen for Potentialp. 72
A New Way to Listenp. 76
The Clarity of Distancep. 78
Step 3 Speak with Intentp. 85
Be Succinctp. 87
Be Specificp. 92
Be Generousp. 94
A Word on Digital Communicationsp. 97
Dance Toward Insightp. 101
The Four Faces of Insightp. 103
The Dance of Insightp. 110
Permissionp. 112
Placementp. 118
Questioningp. 123
Putting Permission, Placement, and Questioning Togetherp. 134
Clarifyingp. 139
Putting the Dance Togetherp. 143
Create New Thinkingp. 151
Current Realityp. 153
Explore Alternativesp. 159
Tap Their Energyp. 163
Putting the Create Model Togetherp. 167
Follow Upp. 173
Factsp. 175
Emotionsp. 176
Encouragep. 177
Learningp. 178
Implicationsp. 179
New Goalp. 180
A Summary of the Six Stepsp. 184
Putting the Six Steps to Usep. 187
Using the Six Steps to Help Someone Solve a Problemp. 189
Using the Six Steps to Help Someone Make a Decisionp. 197
Using the Six Steps to Give Feedbackp. 203
Giving Feedback for Great Performancep. 204
Giving Feedback for Below-Par Performancep. 210
Giving Feedback for Poor Performancep. 213
Using the Six Steps with Teamsp. 216
Using the Six Steps with Childrenp. 223
Applying the Six Steps to a Whole Organizationp. 231
In Conclusionp. 233
Glossary of Termsp. 235
Resourcesp. 243
Notesp. 245
Indexp. 253
About the Authorp. 261
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780060835910
ISBN-10: 0060835915
Audience: General
Format: Paperback
Language: English
Number Of Pages: 288
Published: October 2007
Publisher: HarperCollins Publishers Inc
Country of Publication: US
Dimensions (cm): 20.3 x 13.5  x 1.9
Weight (kg): 0.17
Edition Type: Annotated