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Quantum Quality : Quality Improvement Through Innovation, Learning and Creativity - Miller

Quantum Quality

Quality Improvement Through Innovation, Learning and Creativity

By: Miller

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Now that everybody's got the quality message, the stakes are higher, merely keeping quality consistent is no longer enough. Companies now want to take quantam leaps in quality improvement. How do they do this? According to William C. Miller, they need a "new paradigm for quality which embraces yet expands beyond Quality Assurance and Total Quality Management". He calls the growing movement "Quantum Quality". Miller's book lays a foundation for bringing this new model into an organization. He explains how to integrate Total Quality with learning, creativity and innovation.

Acknowledgments
Introduction: "Living the Questions . . ."
Quantum Quality - The New Paradigmp. 3
Working Smarter, Richer, Better, Healthierp. 16
Success Is a Journey, Not a Destinationp. 32
Set Goals Beyond Self-Interestp. 49
Manage Uncertainty Rather than Minimize Riskp. 61
Make Staff Development a Two-Way Streetp. 75
Analyze Issues from a "Systems" Perspectivep. 88
Use Four Distinct Strategies to Find Creative Optionsp. 105
Reach Speedy Decisions Based on Group Valuesp. 119
Assume Leadership and Managership at All Levelsp. 133
Reward Focused Learning as Well as Improvementp. 145
Putting Our Deepest Values to Workp. 161
About the Authorp. 174
Indexp. 175
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780814478516
ISBN-10: 0814478514
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 224
Published: 7th January 1993
Country of Publication: US
Dimensions (cm): 22.7 x 15.2  x 1.27
Weight (kg): 0.34
Edition Number: 1