Quality Procedures for Hardware and Software : A Cost Effective Guide to Establishing a Quality System

How to Use This Book.- 1. The What and Why of Quality Systems.- 1 Why Quality Systems?.- 1.1 Why are Quality Systems Standards Necessary?.- 1.2 What is a Quality System?.- 1.3 How is a Quality System Acquired?.- 2 Comparison of Current Standards.- 2.1 The Evolution of MOD and ISO Standards.- 2.2 The Principles of BS 5750.- 2.3 The Parts of BS 5750 (1987).- 2.4 Comparison of Standards-UK.- 2.5 Comparison of Standards-International.- 3 What Type of System?.- 3.1 A Hierarchical Arrangement.- 3.2 The Design and Manufacturing Cycle.- 3.3 The Quality Plan.- 3.4 Manufacturing Instructions.- 3.5 The Size of the Quality System.- 2. A Structure of Manuals and Procedures.- 4 Designing One's Own Quality System.- 4.0 Introduction.- 4.1 Management Responsibility.- 4.2 Quality System.- 4.3 Contract Review.- 4.4 Design Control.- 4.5 Document Control.- 4.6 Purchasing.- 4.7 Purchaser Supplied Equipment.- 4.8 Product Identification and Traceability.- 4.9 Process Control.- 4.10 Inspection and Testing.- 4.11 Inspection, Measuring and Test Equipment.- 4.12 Inspection and Test Status.- 4.13 Control of Non-Conforming Product.- 4.14 Corrective Action.- 4.15 Handling, Storage, Packaging and Delivery.- 4.16 Quality Records.- 4.17 Internal Quality Audit.- 4.18 Training.- 4.19 Servicing.- 4.20 Statistical Techniques.- 5 Other Working Documents.- 5.1 Work Instructions-The Third Tier.- 5.2 Work Standards.- 5.3 Quality Plans.- 5.4 Inspection Instructions.- 5.5 Test Procedures.- 5.6 Extracts from Work Standards.- 3. Other Essential Guidance.- 6 The Overview of Quality.- 6.1 The Three Areas of Quality.- 6.2 Six Things to be Done.- 6.3 Zero Defects.- 7 Auditing the System.- 7.1 What is an Audit?.- 7.2 The Audit Procedure.- 7.3 System Audits.- 7.4 Procedure Audits.- 7.5 Product Audit.- 7.6 Reporting.- 7.7 Audit Skills.- 8 Collecting Quality Costs.- 8.1 Types of Quality-Related Costs.- 8.2 Introducing a Quality Cost System.- 8.3 Escalating Costs.- 9 Obtaining Quality System Standards Approvals.- 9.1 The Need for Quality Management Systems Approval.- 9.2 Preparing for Assessment.- 9.3 Third Party Assessment.- 9.4 Second Party-MOD Assessment.- 9.5 Useful Addresses.- 4. Sample Quality Manuals.- 2 Quality Manuals.- -QMS 001.- -QMC001.- 5. Sample Procedures.- 41 Quality Procedures.- -QPA Series.- -QPS Series.- -QPB Series.- -QPC Series.- Sources of Information.