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Quality-Oriented Design of Business Processes - Kai Mertins

Quality-Oriented Design of Business Processes

Hardcover Published: 31st July 1999
ISBN: 9780792384847
Number Of Pages: 197

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Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design.
Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes.
The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. A computer-aided tool kit, called MOOGO (on a CD-ROM), is provided with the book. This software tool kit enables an organization to involve all appropriate personnel for purposes of modelling and optimizing business processes. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Preface
Acknowledgements
Business Process Design and Quality Management
Requirements of Business Process Design
Quality-Oriented Design of Business Processes
Modeling Rules for Quality-Oriented Design of Business Processes
Computer-Based Tool
Model-Based Development of Quality Management Documents
Case Study
Standardization
Summary
References
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780792384847
ISBN-10: 0792384849
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 197
Published: 31st July 1999
Publisher: Springer
Country of Publication: US
Dimensions (cm): 23.39 x 15.6  x 1.42
Weight (kg): 0.49

Earn 408 Qantas Points
on this Book