Quality Management in Learning and Development

By: Hadiya Nuriddin

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Paperback | 25 June 2024

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Paperback
208 Pages

Dimensions(cm)
22.8 x 15.2 x 1.27

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Develop a Quality Management System to Support Learner and Organizational Goals
Quality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard. Organizational outcomes are compromised if learners can't complete e-learning courses due to navigation errors like broken hyperlinks or slides with buttons leading nowhere. Stakeholders and subject matter experts are embarrassed when learners walk away confused and with no clue how the content helps them with their job. Some learners are excluded from the experience entirely if accessibility measures aren’t in place. And so on.

In Quality Management in Learning and Development, you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard’s guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization.

For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step off the hamster wheel of fretful last-minute checks and re-work. Instead step into a proactive process that facilitates quality and results. Rather than agonizing over a broken hyperlink in an already-launched presentation when you’ve moved onto the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful content from the outset.

Industry Reviews

"If your approach to quality assurance is a checklist at the end of your course, it's time to pick up a copy of this book and rethink your strategy. Hadiya will guide you through a tactical approach to ensuring quality in your training with a thoughtful process and practical examples."

-Sarah Mercier, CEO, Build Capable

“Hadiya Nuriddin has written a must-read primer that proves why an L&D team cannot survive (let alone succeed) without an informed process in place to identify and address mistakes. Through industry insights (and an engaging case study providing a solid example throughout), this book walks you through defining, planning for, assuring, and controlling quality in your learning programs—a surefire way to increase the value of the L&D function in the eyes of business leaders, stakeholders, and learners.”

—Karin Rex, Chief Geek, Geeky Girl

“This is a must read for all organizations that care about delivering quality content to their learners. Hadiya, always a storyteller, makes an otherwise mundane task like quality management interesting and insightful.”

—Daniel Keckan, CEO, Cinéeacute;craft Productions

“Quality Management in Learning and Development is a comprehensive toolkit for excelling in the e-learning sphere. Hadiya has brilliantly bridged the gap between theory and practice by providing actionable steps for quality improvement!”

—Garima Gupta, Founder and CEO, Artha Learning

“Quality Management in Learning and Development profoundly addresses the central aspects of quality management with an eloquent balance of rigor, scope, and tangible cases. It will challenge you to rethink your quality management practices, inspire you to improve upon them, and provide you with a practical road map for you and your team to co-create a shared meaning, mission, and approach to integrating a quality management system into your workflows.”

—Kristin Torrence, Head of Learning Engineering, Talespin

“This book came at the perfect time, aligning seamlessly with my team’s current initiative to enhance our quality management system. The inclusion of a detailed case study not only grounds the theoretical concepts in a practical application but also provides a clear, step-by-step blueprint that illuminates the path to an optimized and effective quality management system.”

—Tabatha Dragonberry, Senior Instructional Designer, USAA

“As an L&D professional, you understand the value of quality products, but Hadiya immediately gets you thinking about a holistic quality-first mindset. With evidence-based research, Quality Management in Learning and Development takes you on a journey that covers the entire spectrum from policy to procedures, strategies, and production. This book is the one you didn’t know you needed.”

—Kevin Thorn, EdD, Director of Development, Artisan Learning

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