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Quality Management Demystified : A Self-teaching Guide : The Demystified Series - Sid Kemp

Quality Management Demystified : A Self-teaching Guide

The Demystified Series

By: Sid Kemp

Paperback Published: 12th December 2005
ISBN: 9780071449083
Number Of Pages: 320

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Get past the hype to discover what quality management programs really work

"Quality Management Demystified" provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Prefacep. xiii
Managing Quality
Quality Throughout Historyp. 3
Quality Across All Culturesp. 4
The Facets of Qualityp. 5
Quality in Art and Engineeringp. 7
Quality Before Businessp. 11
Ancient Quality-Maintaining, But Rarely Improvingp. 15
Conclusion: Quality All Around the Worldp. 17
Q-Ball Quizp. 18
The Development of Quality Managementp. 21
Key Ideasp. 22
Smeaton and Scientific Engineeringp. 24
Industrial Standardization in the 1800sp. 25
Taylor Introduces Scientific Managementp. 28
The Split After Taylorp. 31
Stewhart's Scientific Managementp. 32
Deming and Total Quality Managementp. 34
Quality in North America, 1920-1980p. 34
Conclusion: From Scientific Method to Quality Managementp. 37
Q-Ball Quizp. 38
Defining Qualityp. 41
Tying Together Many Ideas of Qualityp. 42
Pulling It All Together: The Practical Perspectivep. 45
Achieving Quality: Managing Errorp. 49
Our Case Study: The Hand-and-Cheese Sandwich Definedp. 53
Conclusion: Making Quality Realp. 55
Q-Ball Quizp. 55
Quality for the Customerp. 57
Quality for the Customerp. 58
The Customer/Quality Divorcep. 61
The Voice of the Customerp. 64
Q-Ball Quizp. 65
Quality Essentials
Key Quality Conceptsp. 69
Requirements and Standrdsp. 69
Defining Requirementsp. 70
Checkingp. 77
Using the Information from Checkingp. 81
Quality Management as Error Managementp. 83
Why Errors Matter: A Systems Perspectivep. 86
Conclusion: Understand, Then Improvep. 88
Q-Ball Quizp. 88
Defining, Planning for, Controlling, Assuring, and Delivering Qualityp. 91
Quality: A Business Perspectivep. 92
Quality: A Process Flow Perspectivep. 93
Defining Quality: Requirements Elicitationp. 95
Planning for Qualityp. 96
Checking: Quality Control and Inspectionp. 98
Quality Assurancep. 100
Delivering Quality: Customer Delightp. 101
Conclusion: Quality from Beginning to Endp. 103
Q-Ball Quizp. 103
Leading a Quality Teamp. 105
Leading Your Team to Qualityp. 105
Quality and Job Definitionp. 108
Focus on Qualityp. 110
Conclusion: The Quality Team and the Soft Side of Qualityp. 113
Q-Ball Quizp. 113
Quality Engineeringp. 115
Definable Qualityp. 116
End-to-End Qualityp. 117
Leading Quality Engineering Effortsp. 122
Automation, Robotics, and Qualityp. 123
Conclusion: Engineering for Continuous Improvementp. 124
Q-Ball Quizp. 124
Auditing Qualityp. 127
Adding Value and Managing Riskp. 129
Auditing Standards and Methodsp. 130
Auditing to Quality Standardsp. 134
Conclusion: Adding Value Through Auditingp. 136
Q-Ball Quizp. 136
Statistics for Qualityp. 139
When Statistics Doesn't Applyp. 140
Key Statistical Conceptsp. 143
Summary of Statistical Techniques for Quality Managementp. 150
The Statistical Quality Teamp. 158
Conclusion: Statistics Enhance Qualityp. 159
Q-Ball Quizp. 160
Mid-Term Examp. 161
Quality Movements
Total Quality Managementp. 177
Quality Management Before TQMp. 178
The Core of TQMp. 179
Deming's 14 Points-A Framework for Quality Managementp. 184
Is TQM a Total Solution?p. 188
Conclusion: TQM-First Among Manyp. 189
Q-Ball Quizp. 190
Quality Standards-ISO 9000 and Morep. 191
ISO 9000p. 192
Other Awards, Standards, and Associationsp. 200
Conclusion: Does Certification Improve Quality?p. 203
Q-Ball Quizp. 203
Six Sigmap. 205
A History of Six Sigmap. 205
Variations on Six Sigmap. 208
Six Sigma Simplifiedp. 209
Six Sigma Measurementp. 212
Evaluating Six Sigmap. 215
Conclusion: The Six Sigma Breakthrough Strategyp. 216
Q-Ball Quizp. 217
The Cost of Qualityp. 219
Life Cycles and Total Cost Modelsp. 220
Philip Crosbyp. 222
The Cost of Quality in Any Company-Including Yoursp. 224
Conclusion: Counting the Cost of Qualityp. 225
Q-Ball Quizp. 226
The Capability for Quality: CMM and CMMIp. 229
The History of CMMIp. 230
CMMI Around the Worldp. 244
Conclusion: Evaluate Your Own Maturityp. 244
Q-Ball Quizp. 245
Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturingp. 247
Kaizen: The Japanese Contribution to TQMp. 251
Gemba Kaizenp. 255
Just in Time (JIT)-Lean Manufacturingp. 256
Conclusion: Lasting Evolutionp. 258
Q-Ball Quizp. 261
Practical Quality Management
Challenges and Leadershipp. 265
Solving a Problem That's Already Solvedp. 266
Barriers and Challengesp. 266
Critical Success Factorsp. 269
A Quality Improvement Programp. 270
Quality Management Self-Evaluationp. 272
Quality Management for Managers and Workersp. 273
Conclusion: Quality-A Complete and Lasting Solutionp. 273
Q-Ball Quizp. 274
Practical Quality for Projects and Programsp. 277
Quality Processes for Projectsp. 280
Quality Integrated into Other Knowledge Areasp. 282
Quality Management for Projects at the Business and Technical Levelsp. 285
Quality Management for Programs and Portfoliosp. 286
Conclusion: Quality Management for Project Successp. 287
Q-Ball Quizp. 288
Global Quality in the 21st Centuryp. 289
Quality In and Out of the Closetp. 291
From National Dominance to National Servant Leadershipp. 292
Consumers, Customers, Employees, and Peoplep. 294
Quality and Global Societyp. 296
Creating Sustainable, Growing Qualityp. 297
Conclusion: Quality and Our Futurep. 298
Final Examp. 299
Answers to Quiz, Mid-Term Exam, and Final Exam Questionsp. 319
List of Acronyms and Glossaryp. 325
Resources for Learningp. 337
Indexp. 341
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071449083
ISBN-10: 0071449086
Series: Demystified
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 320
Published: 12th December 2005
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.0 x 19.0  x 2.0
Weight (kg): 0.65
Edition Number: 1

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