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Quality at home for older people : Involving service users in defining home care specifications - Norma Raynes

Quality at home for older people

Involving service users in defining home care specifications

Paperback Published: 6th June 2001
ISBN: 9781861343529
Number Of Pages: 80

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The government's NHS Plan emphasises the importance of services based on users' views.This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.Quality at home for older people:provides new information on the definition of quality in home care services by service users both under and over 80 years of age;identifies users' priorities for the first time;shows the differences and similarities in the perceptions of quality between white and minority ethnic service users;compares different methods of obtaining service users' views; makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services.·[vbTab]This report will be invaluable for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to. It will also be of interest to academics and students on nursing, social care, social work and social policy courses.

"... should inspire providers and organisers of services to replicate many of the adopted strategies ... the great strength of this report is the sense of immediate, urgent optimism it generates." Ageing & Society "Recommend for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to." Australasian Journal on Ageing

Acknowledgementsp. 5
Executive summaryp. 7
Introductory points: setting and methodsp. 14
Current servicesp. 21
Older people's views on home care servicesp. 25
Views on quality of home care services from three minority ethnic groupsp. 44
Accessing older people's viewsp. 55
How to put ideas into practicep. 62
Conclusions and policy implicationsp. 69
Referencesp. 74
Appendixp. 76
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781861343529
ISBN-10: 1861343523
Series: Community Care into Practice Series
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 80
Published: 6th June 2001
Country of Publication: GB
Dimensions (cm): 29.7 x 21.0  x 0.64
Weight (kg): 0.34