Quality at home for older people

Involving service users in defining home care specifications

By: Norma Raynes, Bogusia Temple, Charlotte Glenister, Lydia Coulthard

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Paperback | 6 June 2001 | Edition Number 1

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The government's NHS Plan emphasises the importance of services based on users' views.

This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.

Quality at home for older people:

provides new information on the definition of quality in home care services by service users both under and over 80 years of age;

identifies users' priorities for the first time;

shows the differences and similarities in the perceptions of quality between white and minority ethnic service users;

compares different methods of obtaining service users' views;

makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services.

This report will be invaluable for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to. It will also be of interest to academics and students on nursing, social care, social work and social policy courses.

Industry Reviews

"... should inspire providers and organisers of services to replicate many of the adopted strategies ... the great strength of this report is the sense of immediate, urgent optimism it generates." Ageing & Society "Recommend for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to." Australasian Journal on Ageing

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Acknowledgements	p. 5
Executive summary	p. 7
Introductory points: setting and methods	p. 14
Current services	p. 21
Older people's views on home care services	p. 25
Views on quality of home care services from three minority ethnic groups	p. 44
Accessing older people's views	p. 55
How to put ideas into practice	p. 62
Conclusions and policy implications	p. 69
References	p. 74
Appendix	p. 76
Table of Contents provided by Blackwell. All Rights Reserved.

Quality at home for older people

Involving service users in defining home care specifications

Industry Reviews

Shipping

How to return your order

Defective items

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